Night Audit-Holiday Inn Express Houghton

Job Description

Job Title: Night Audit

Company: Holiday Inn Express Houghton

Location: Houghton, MI

Pay: $13 – 14 per hour

AI Pay Analysis: The hourly rate of $13 to $14 for a “Night Audit” position in Houghton, MI, is generally below the national average for similar roles, which typically range from $15 to $20 per hour depending on experience and specific responsibilities. While wage expectations can vary based on local cost of living and demand for hospitality roles, the offered rate may not be competitive, especially considering the potential for night shift differentials in the industry. In a college town like Houghton, where the presence of seasonal tourists and students can influence demand for hospitality services, it may be beneficial for employers to offer more competitive wages to attract and retain skilled workers in the night audit role.

Job description:

The Night Auditor is tasked with the critical responsibility of auditing all financial accounts to ensure accuracy and balance while preparing comprehensive reports for management review. This role also encompasses the duties of the third-shift front desk clerk, aiming to optimize room revenues and enhance guest satisfaction in alignment with Veridea standards.

Essential Functions:

1. Provide sincere and professional assistance to all guests, consistently going the extra mile to ensure the highest level of satisfaction while upholding hotel standards.
2. Verify the accuracy of all guest account charges from the prior day and ensure that room charges are posted promptly, maintaining updated and balanced accounts by 6:00 a.m. each morning.
3. Complete all daily credit card transmittals, direct billings, and no-show billings as required.
4. Prepare daily, monthly, and annual reports mandated by the property.
5. Assume the role of manager on duty in the absence of the General Manager or Manager of Guest Operations.
6. Efficiently register and process guests upon arrival and departure to guarantee satisfaction.
7. Possess comprehensive knowledge of all hotel services, facilities, and the local area to assist guests effectively.
8. Utilize effective sales techniques to promote the property, aiming to maximize both occupancy and average rates.
9. Accurately process telephone and walk-in reservations to ensure a seamless experience for guests.
10. Address and resolve guest issues, complaints, or problems with a commitment to achieving satisfactory outcomes.
11. Operate the telephone system professionally and competently in accordance with Veridea standards.
12. Understand and implement all hotel safety and security procedures to maintain a secure environment for guests and staff.
13. Keep the immediate supervisor informed of any significant issues or unusual matters requiring attention to facilitate prompt resolution.
14. Actively seek additional responsibilities to enhance the overall operations of the hotel.
15. Prepare breakfast daily, ensuring all arrangements are in place for the breakfast attendant’s arrival.

Qualification Standards:

1. Ability to quickly grasp front desk technical and audit procedures, including check-in/check-out processes, sales skills, computer operations, and telephone management.
2. Proficiency in operating a computer or cash register to manage monetary transactions and provide accurate change.
3. Capacity to remain focused and organized while handling multiple tasks simultaneously.
4. Friendly and cheerful disposition, facilitating easy interaction with guests and strangers alike.
5. Strong collaborative skills and support for team members.
6. Ability to observe, react promptly, and adapt to varying guest situations.
7. Capability to manage stress effectively, maintaining self-control in dynamic environments.
8. Strong numerical accuracy and competency in financial transactions.
9. Excellent organizational skills with meticulous attention to detail.
10. Physical capability to operate essential equipment, such as cash registers, computers, credit card machines, telephone consoles, and calculators.
11. Adherence to the property’s grooming standards.

Job Posting Date: Sat, 11 Jan 2025 23:49:20 GMT

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