Night Audit-TownePlace Suites Iron Mountain
Job Description
Job Title: Night Audit
Company: TownePlace Suites Iron Mountain
Location: Iron Mountain, MI
Pay: $13.5 – 15.5 per hour
AI Pay Analysis: The hourly rate of $13.50 to $15.50 for a Night Audit position in Iron Mountain, MI, appears to be on the lower end of the spectrum when compared to industry standards. Typically, Night Auditors, especially in hospitality settings, earn between $14 and $20 per hour nationally, depending on location, experience, and the specific hotel brand. Considering the cost of living in Iron Mountain and its local labor market, this pay range may attract entry-level candidates but might not retain experienced professionals who often expect higher compensation. Overall, while the offered rate is competitive at an entry level, it may fall short for attracting seasoned candidates in the face of rising wages in the hospitality sector.
Job description:
The Night Auditor plays a crucial role in ensuring the accurate auditing of all accounts to maintain financial integrity and prepare comprehensive final reports for management. This position is responsible for functioning as the front desk clerk during the night shift, optimizing room revenues and enhancing guest satisfaction in accordance with Veridea standards.
Key Responsibilities:
1. Provide exceptional service to all guests, demonstrating sincerity and professionalism, and making every effort to exceed their expectations while upholding hotel standards.
2. Verify the accuracy of all charges to guest accounts, ensuring that room charges for the day are posted promptly and that all accounts are balanced by 6:00 a.m. the following day.
3. Complete all necessary credit card transmittals, direct billings, and no-show billings for the day.
4. Prepare daily, monthly, and yearly reports as required by the property.
5. Assume the role of manager on duty in the absence of the General Manager or Manager of Guest Operations.
6. Efficiently register and process guests at arrival and departure to guarantee a satisfying experience.
7. Exhibit a thorough knowledge of all hotel services, facilities, and the local area to assist guests effectively.
8. Utilize effective sales techniques to maximize property occupancy and average rates.
9. Accurately handle telephone and walk-in reservations to ensure guest satisfaction.
10. Address and resolve guest complaints and issues with diligence and commitment.
11. Operate the telephone system competently and in compliance with Veridea standards.
12. Understand and apply all hotel safety and security protocols to maintain a secure environment for both employees and guests.
13. Keep immediate supervisors informed of any significant issues or unusual occurrences, enabling timely corrective actions.
14. Actively seek additional responsibilities that contribute to the overall operations of the hotel.
15. Prepare the breakfast area daily, ensuring a complete setup for the breakfast attendant’s arrival.
Qualification Standards:
1. Ability to swiftly learn front desk technical and auditing procedures, including check-in, check-out, selling techniques, computer operations, and telephone usage.
2. Proficiency in operating computers or cash registers to manage monetary transactions and provide accurate change.
3. Capability to effectively manage multiple tasks simultaneously.
4. Friendly and cheerful disposition with the ability to engage comfortably with strangers.
5. Willingness to cooperate with and support team members.
6. Ability to assess situations quickly and adapt responses accordingly to meet varying guest needs.
7. Capacity to maintain composure under stress and demonstrate self-control in high-pressure scenarios.
8. Competence in working accurately with numerical data.
9. Strong organizational abilities with a keen attention to detail.
10. Physical capability to operate equipment such as cash registers, computers, credit card machines, and telecommunication systems.
11. Adherence to property grooming standards.
Job Posting Date: Fri, 20 Dec 2024 23:32:08 GMT
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