Night Audit-TownePlace Suites Iron Mountain

Job Description

Job Title: Night Audit

Company: TownePlace Suites Iron Mountain

Location: Iron Mountain, MI

Pay: $13.5 – 15.5 per hour

AI Pay Analysis: The hourly rate of $13.50 to $15.50 for a Night Audit role in Iron Mountain, MI, appears to be on the lower end compared to national averages. The average pay for Night Auditors in the U.S. typically ranges from $15 to $20 per hour, depending on experience and location, with some areas offering even higher rates. Given the cost of living in Iron Mountain, which is lower than national averages, this rate may be somewhat competitive; however, it could still be considered below optimal within the hospitality industry. Additionally, opportunities for career growth and benefits can also influence the overall attractiveness of the compensation package.

Job description:
The Night Auditor is responsible for conducting comprehensive audits of all accounts to ensure accuracy and balance, as well as preparing final reports for management. This role also serves as the Front Desk Clerk during the night shift, focusing on maximizing room revenue and ensuring guest satisfaction in accordance with Veridea standards.

Essential Functions:

1. Provide sincere and professional assistance to all guests, consistently going above and beyond to ensure their satisfaction while adhering to hotel standards.
2. Verify the accuracy of all charges to guest accounts made throughout the day and post room charges to ensure all accounts are current and balanced by 6:00 a.m. the following morning.
3. Complete all credit card transmittals, direct billings, and no-show billings for the day.
4. Prepare daily, monthly, and annual reports as required by the property.
5. Assume the role of Manager on Duty in the absence of the General Manager or Manager of Guest Operations.
6. Promptly register and process guests upon arrival and departure to enhance guest satisfaction.
7. Demonstrate a thorough understanding of all hotel services and facilities, as well as local attractions, to effectively assist guests.
8. Employ sales techniques to effectively promote hotel offerings, optimizing occupancy and average rate.
9. Accurately receive and process telephone and walk-in reservations to ensure seamless guest experiences.
10. Address and resolve guest issues, complaints, or concerns, going to great lengths to achieve satisfactory outcomes.
11. Operate the telephone system competently and professionally in accordance with Veridea standards.
12. Understand and adhere to all hotel safety and security protocols to maintain a secure environment for both guests and employees.
13. Keep immediate supervisors informed of significant issues or unusual matters requiring attention for prompt resolution.
14. Actively seek additional responsibilities that contribute to the overall efficiency of hotel operations.
15. Set up the breakfast area daily, ensuring readiness for the breakfast attendant’s arrival.

Qualification Standards:

1. Ability to swiftly learn front desk technical and audit procedures, including check-in, check-out, and computer operations.
2. Proficient in the operation of computers or cash registers to manage monetary transactions and provide accurate change.
3. Capable of effectively managing multiple tasks simultaneously.
4. Possess a friendly and cheerful demeanor; able to engage comfortably with a diverse range of individuals.
5. Demonstrate a cooperative spirit and provide support to team members.
6. Ability to observe, respond quickly, and adapt to varying guest situations.
7. Maintain composure and self-control in high-stress situations.
8. Exhibit accuracy and competence in numerical tasks.
9. Exhibit strong organizational skills with a focus on detail.
10. Physical capability to operate equipment such as cash registers, computers, credit card machines, telephones, and calculators.
11. Grooming must meet the property’s professional standards.

Job Posting Date: Sun, 09 Mar 2025 23:23:36 GMT

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