Night Auditor-Aimbridge Hospitality

Job Description

Job Title: Night Auditor

Company: Aimbridge Hospitality

Location: Springfield, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Night Auditor position in Springfield, OH, is generally considered below the national average for similar roles, which typically ranges from $16 to $22 per hour, depending on experience and specific job requirements. In the Springfield area, cost of living and local market conditions may impact wage expectations, but given that the role often includes responsibilities like managing front desk operations during night shifts and performing financial audits, this rate may not be competitive. Overall, while $15 could appeal to entry-level candidates, it may not attract experienced professionals, potentially leading to higher turnover and staffing challenges for employers.

Job description:

The Night Auditor is responsible for the preparation and execution of all Night Audit activities and managing front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Qualifications:

• A minimum of 1 year of progressive experience in a hotel or a related field is required.
• High School diploma or equivalent is required; college coursework in a related field is preferred.
• Previous supervisory experience is advantageous.
• Ability to work independently with minimal supervision is essential.
• Knowledge of accounting principles is required.
• Strong problem-solving and troubleshooting skills to address guest issues and respond to emergencies are necessary.
• Proficiency in Windows operating systems and company-approved spreadsheets and word processing software is mandatory.
• Excellent communication skills, with the ability to convey information clearly, are essential.
• The capacity to evaluate and select among alternative courses of action quickly and accurately is required.
• Ability to thrive in stressful, high-pressure environments is crucial.
• Demonstrated effectiveness in addressing workplace problems, including anticipating, preventing, identifying, and resolving issues, is expected.
• Must be able to assimilate complex information from various sources and adjust actions accordingly.
• Must possess financial acumen, including the ability to work with financial data and perform basic arithmetic functions.
• A self-managed approach to work is necessary.
• Effective listening skills to understand and clarify concerns from colleagues and guests are essential.
• Composure and objectivity under pressure are required.

Responsibilities:

• Engage with guests and colleagues in a friendly and service-oriented manner.
• Maintain consistent attendance in alignment with Aimbridge Hospitality standards, adhering to a variable schedule as dictated by hotel needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag according to brand guidelines.
• Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Initiate and complete the End of Day process.
• Generate all necessary reports for Food and Beverage audits.
• Complete the Night Audit checklist for computer procedures daily.
• Reconcile all financial transactions from the day, including movie revenue, telephone postings, valet laundry, and paperwork from servers and desk agents.
• Maintain cashiering responsibilities according to Front Office procedures and Aimbridge Hospitality standards.
• Ensure Front Office computer systems operate according to established standards.
• Carry out all Front Office functions from 11 PM to 7 AM.
• Ensure ongoing checks by the Midnight House Attendant of areas to guarantee security and safety.
• Address and fulfill all guest requests during the overnight shift.
• Follow safety and emergency procedures in compliance with Aimbridge Hospitality standards.
• Maintain accurate record keeping, such as log books, in accordance with Aimbridge Hospitality guidelines.
• Familiarize oneself with Aimbridge Hospitality policies and house rules.
• Complete daily initial direct bills and ensure accurate documentation is submitted to the Property Accountant.
• Maintain regular radio communication with associates throughout the shift.
• Possess a working knowledge of security procedures.
• Ensure all associates remain attentive, friendly, helpful, and courteous to guests and fellow team members.
• Prepare and distribute the Daily Flash Report as needed.
• Manage the transfer of master or house accounts as necessary.
• Distribute necessary work materials, such as revenue printouts and charge vouchers, in accordance with established standards.
• Assist in training new Night Auditors as requested by management.
• Execute morning reports following Aimbridge Hospitality procedures.
• Assign and ensure delivery of daily newspapers and Express Check-Outs.
• Oversee the nightly walk-through to ensure removal of all room service trays and tidiness of communal areas, where applicable.
• Handle Lost and Found items according to established protocols.
• Complete additional reports and miscellaneous duties as directed by management in a timely manner.
• Assist guests with food orders and serve food and beverage items, demonstrating suggestive selling techniques and maintaining a clean, organized environment.
• Attend meetings as required by management.
• Perform any other duties as assigned by the Guest Services Manager or any other designated member of management.

Job Posting Date: Fri, 31 Jan 2025 07:24:05 GMT

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