Night Auditor-Aimbridge Hospitality

Job Description

Job Title: Night Auditor

Company: Aimbridge Hospitality

Location: Dearborn, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a Night Auditor in Dearborn, MI, it would be necessary to have the specific hourly rate you’re inquiring about. However, as a general reference, Night Auditors in the U.S. typically earn between $12 and $20 per hour, depending on factors such as the employer, the location, and the level of experience. In Dearborn, MI, rates might be on the higher side of this range due to proximity to metropolitan areas and the hospitality market demand. To determine if the offered rate is competitive, it would be best to compare it directly with current job postings and salary surveys specific to the area. If the rate falls within or above this standard range, it can be considered competitive.

Job description:

The Night Auditor plays a crucial role in the preparation and completion of all Night Audit tasks, overseeing front desk operations during the overnight shift, typically from 11 PM to 7 AM. This position entails a range of responsibilities, including registering guests, managing reservations, producing daily reports, balancing transactions, and conducting security walks.

Qualifications:

• A minimum of one year of progressive experience in a hotel or a related field is required.
• A high school diploma or equivalent is mandatory; college coursework in a related field is advantageous.
• Previous supervisory experience is preferred.
• The candidate must be capable of working independently and with minimal supervision.
• A solid understanding of accounting principles is necessary.
• The ability to problem-solve and troubleshoot to address guest issues and respond to emergency situations is essential.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing is required.
• The ability to clearly convey information and ideas is crucial.
• Quick and accurate evaluation and selection among alternative courses of action is necessary.
• The candidate must perform effectively in stressful, high-pressure situations.
• A proactive approach to problem-solving in the workplace, including anticipation, prevention, identification, and resolution of issues, is expected.
• The ability to assimilate complex information from various sources and adjust to meet specific needs is essential.
• A basic understanding of financial information and data, along with fundamental arithmetic skills, is required.
• The role demands a self-managed work ethic.
• Effective listening and clarifying skills in addressing concerns raised by colleagues and guests are necessary.
• Maintaining composure and objectivity under pressure is a must.

Responsibilities:

• Approach all interactions with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in accordance with Aimbridge Hospitality standards, as the schedule may vary based on hotel needs.
• Uphold high standards of personal appearance and grooming, including adherence to uniform and name tag requirements.
• Follow all Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Consistently maintain a friendly and warm demeanor.
• Initiate and complete the End of Day process.
• Generate all required reports for the Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures on a daily basis.
• Balance daily activities, including movie revenue, telephone postings, valet laundry, server, and desk agent paperwork.
• Adhere to cashiering responsibilities as per Front Office procedures and Aimbridge Hospitality standards.
• Ensure proper operation of the Front Office computer system in accordance with Aimbridge Hospitality standards.
• Manage all Front Office functions during the designated overnight hours.
• Oversee periodic checks by the Midnight House Attendant to ensure building and guest corridors are secured.
• Address and follow through on all guest requests while on shift.
• Adhere to safety and emergency protocols as outlined by Aimbridge Hospitality.
• Maintain proper record-keeping, including log books, in compliance with Aimbridge Hospitality standards.
• Familiarize with all company policies and house rules.
• Prepare initial direct billing documents and ensure appropriate documentation is attached.
• Maintain radio communication with fellow associates throughout the shift.
• Possess a working knowledge of security procedures.
• Ensure associates consistently exhibit attentiveness, friendliness, helpfulness, and courtesy towards all guests, management, and fellow associates.
• Prepare and distribute the Daily Flash Report as necessary.
• Facilitate the transfer of master or house accounts when needed.
• Disseminate work (e.g., revenue printouts, charge, and paid folios, vouchers, and checks) as delineated by standard operating procedures.
• Train new Night Auditors as required by management.
• Execute morning reports according to Aimbridge Hospitality procedures.
• Manage daily newspaper delivery and Express Check-Outs.
• Ensure nightly walk-throughs include removing all room service trays and organizing pool and Jacuzzi areas as applicable.
• Process items for loss and found according to established standards.
• Complete reports as requested by management promptly.
• Undertake miscellaneous duties as needed, including resetting Food and Beverage P.O.S. systems, distributing credit ‘Watch Lists,’ and preparing daily revenue summaries.
• Assist guests with food orders and serve food and beverage items in a friendly, professional, and timely manner, employing suggestive selling techniques while maintaining a clean and organized environment.
• Attend meetings as required by management.
• Perform any additional duties as assigned by the Guest Services Manager or other management personnel.

Job Posting Date: Fri, 08 Nov 2024 02:44:43 GMT

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