Night Auditor – Hilton Garden Inn EBL-Suburban Inns

Job Description

Job Title: Night Auditor – Hilton Garden Inn EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $17.5 per hour

AI Pay Analysis: The hourly rate of $17.50 for a Night Auditor position at Hilton Garden Inn in Grand Rapids, MI, appears to be on the lower end of the scale when compared to industry standards for similar roles in the area. Typically, night auditors at hotels in Grand Rapids earn between $18 to $22 per hour, depending on experience and specific job demands. Additionally, factors such as the level of customer service required, the hotel’s reputation, and the cost of living in the region can influence competitive pay. While $17.50 may be suitable for entry-level positions or those with limited experience, it may not attract more experienced candidates or align with the expectations of the local job market.

Job description:

The Hilton Garden Inn offers a dynamic and high-energy work environment, providing numerous opportunities for career advancement within the hospitality industry. We invite you to become part of our exceptional team!

Night Auditor:

• Employment Type: Part-time
• Shift: 3rd shift, with some weekend availability required (Saturday and Sunday)
• Compensation: Starting wage of $17.50 per hour, commensurate with experience

As a Night Auditor, your primary responsibilities will include employing effective sales techniques and delivering outstanding guest service in alignment with Suburban Inns’ Core Values and brand standards. You will strive to exceed guest expectations, ensuring their complete satisfaction. Additionally, you will manage the closing operations of the business day using the Property Management System (PMS).

Benefits Include:

• Discounts on hotel stays and restaurant services
• Earned Paid Time Off for all team members
• Insurance coverage (health, vision, dental, life) for full-time team members
• Flexible scheduling options
• Holiday pay
• 8 hours of paid volunteer time annually
• Opportunities for career development and professional growth
• Incentive programs for monetary recognition
• Monetary referral program
• Fully paid maternity, paternity, or adoption leave for eligible employees under FMLA
• Employee Assistance Program (EAP) through Pine Rest, which includes three complimentary counseling sessions, access to an online library, and consultations for legal, financial, and elder care matters.

Essential Functions:

• Welcome all guests with a friendly and positive demeanor, fostering personal connections to ensure they feel valued and welcomed.
• Collaborate with the second shift team to discuss evening occurrences.
• Review Quore and make any necessary comments throughout your shift.
• Execute night audit reports and adhere to the shift checklists daily to ensure smooth hotel operations.
• Provide assistance with the pool closing process as required.
• Investigate any out-of-balance situations and make account adjustments as necessary.
• Prepare Express Checkouts when applicable.
• Complete the Daily Operations Report (DOR) and include it with the night audit packet.
• Maintain a clean and organized workspace at the front desk and surrounding areas, including vacuuming as needed.
• Perform regular property walk-arounds, addressing any encountered issues, and collecting trash, used towels, and room service trays. Be vigilant for safety and security concerns, reporting any issues to the appropriate department and the General Manager.
• Manage the settlement and reconciliation of guest accounts and associated paperwork.
• Balance cash drawer and conduct cash drops as required.
• Set up the continental breakfast buffet when applicable.
• Maintain a record of reliable attendance.
• Follow all processes outlined by Suburban Inns.
• Refer to the Guest Service Representative job description for additional roles and responsibilities.
• Perform other duties as assigned by management.

Position Requirements:

• Minimum Knowledge: The role requires the ability to interpret/extract information and perform arithmetic functions. Proficiency in typing, basic computer knowledge, record-keeping, and word processing may be necessary, along with good communication skills.
• Education & Experience: A minimum of a high school diploma or equivalent related experience is required.
• Licensure & Certifications: CPR training is required and may be completed upon hire.

Work Schedule: The schedule may include a variety of shifts including day, evening, night, holiday, and weekend assignments, depending on business demands.

Uniform and Appearance Guidelines:

• Uniform: Uniform and name tag will be provided. Team members are responsible for their own closed-toe shoes.
• Appearance: Hair must be well-groomed, and all facial piercings and tattoos that are not concealed by the uniform must have management approval. Tattoos that may be considered offensive to coworkers, guests, vendors, or others based on sensitive characteristics are prohibited and must be covered at all times. Compliance with this policy will be enforced by the position’s supervisor. The Vice President of Operations retains the authority to override any supervisory decisions regarding this policy.

Our organization operates in a constantly evolving industry. As such, the responsibilities associated with this position may change in alignment with business needs, and you may be asked to undertake additional responsibilities outside of those described above.

Job Posting Date: Wed, 15 Jan 2025 08:30:50 GMT

Apply now!