Night Auditor – Hilton Garden Inn EBL-Suburban Inns
Job Description
Job Title: Night Auditor – Hilton Garden Inn EBL
Company: Suburban Inns
Location: Grand Rapids, MI
Pay: $17.5 per hour
AI Pay Analysis: The hourly rate of $17.50 for a Night Auditor position at Hilton Garden Inn in Grand Rapids, MI, is somewhat competitive but may fall below the industry standard, particularly when considering the cost of living in Michigan and the responsibilities typically associated with this role. As of 2023, the average hourly wage for hotel night auditors in the U.S. generally ranges from $15 to $22 per hour, depending on experience and the specific location. In Grand Rapids, the average tends to align closer to the higher end of this spectrum. Therefore, while $17.50 might be acceptable for entry-level candidates, more experienced individuals may seek higher compensation, indicating that the offered rate could be attractive for some but may leave room for negotiation for more qualified applicants.
Job description:
The Hilton Garden Inn is a vibrant and energetic workplace offering numerous opportunities for career advancement. We invite you to join our exceptional team in the Hospitality Industry!
Night Auditor:
- Part-Time Position
- 3rd Shift, with some weekends required (Saturday-Sunday)
- Starting Wage: $17.50 per hour, commensurate with experience
As a Night Auditor, you will play a crucial role in delivering outstanding sales techniques and exceptional guest service in alignment with Suburban Inns’ Core Values and brand standards. You will go above and beyond to ensure that every guest experiences complete satisfaction. Additionally, you will be responsible for concluding the business day using the Property Management System (PMS).
Benefits Include:
- Discounts on hotel stays and dining at our restaurants
- Accrued Paid Time Off for all team members
- Health, vision, dental, and life insurance for full-time team members
- Flexible scheduling options
- Paid holiday leave
- 8 hours of paid volunteer time annually
- Opportunities for advancement and professional growth
- Monetary recognition program
- Referral program with financial incentives
- Fully paid maternity/paternity leave or adoption leave for qualified candidates
- Employee Assistance Program (EAP) through Pine Rest, offering up to three free counseling sessions, access to an online library, and consultations for legal, financial, and elder care matters
Essential Functions:
- Welcome all guests with a friendly and positive demeanor, fostering personal connections to make them feel valued
- Collaborate with the 2nd shift team to discuss evening occurrences
- Review Quore and add necessary comments throughout the shift
- Execute night audit reports and comply with daily checklists to ensure efficient hotel operations
- Assist with closing the pool area as needed
- Investigate discrepancies and make necessary account adjustments
- Prepare Express Checkouts, when applicable
- Complete the Daily Operations Report (DOR) to include with the night audit packet
- Maintain a tidy and organized workspace at the front desk and surrounding areas, including vacuuming
- Conduct property walk-arounds and address any issues, ensuring that all waste and used items are collected while monitoring for safety and security concerns
- Manage guest account reconciliation and settlement paperwork
- Balance cash drawer and perform cash drops when necessary
- Set up the continental breakfast buffet, if applicable
- Maintain consistent attendance records
- Adhere to all Suburban Inns processes
- Refer to the Guest Service Representative job description
- Perform additional duties as assigned by management
Position Requirements:
- Minimum Knowledge: Ability to interpret information and perform basic arithmetic. Proficiency in typing and fundamental computer skills may be required.
- Formal Education and Job-Related Experience: A high school diploma or equivalent relevant experience is required.
- Licensure, Training, and/or Certification Required: CPR Training (available upon hire).
- Work Schedule: Flexibility to work day, evening, night, weekends, and holidays as needed based on business demands.
- Uniform and Appearance Guidelines:
- Uniform: Uniform and name tag provided; team members must supply closed-toe shoes.
- Appearance: Hair must be well-groomed, and all facial piercings and tattoos not covered by the uniform must have management approval. Tattoos considered offensive must remain concealed. This policy is enforced by the immediate supervisor, upholding equality without regard to protected characteristics.
As a dynamic organization within a rapidly evolving industry, we recognize that the responsibilities associated with this role will adapt over time based on business needs. The incumbent may be asked to undertake additional responsibilities not specified above.
Job Posting Date: Wed, 15 Jan 2025 08:20:20 GMT
Apply now!
