Night Auditor-Holiday Inn

Job Description

Job Title: Night Auditor

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Night Auditor in Grand Rapids, MI, is generally considered lower than the national average for this role, which typically ranges from $17 to $22 per hour depending on experience and specific job requirements. In Michigan, the pay might be slightly less due to the cost of living; however, $16 is still on the lower end, particularly for positions that may require prior experience or involve significant responsibilities such as handling financial transactions and managing guest services. Therefore, while it may be acceptable for entry-level candidates, it is not competitive for more experienced professionals in the field.

Job description:

The Night Auditor is tasked with overseeing the preparation and execution of all Night Audit operations during the overnight shift, typically from 11:00 PM to 7:00 AM. This part-time position offers a competitive hourly wage starting at $16, which is negotiable based on prior hotel night audit experience.

Key responsibilities include registering guests, managing reservations, preparing daily financial reports, balancing transactions, and conducting security inspections.

Qualifications:

• A minimum of one year of progressive experience in a hotel or related field is required.
• High school diploma or equivalent is mandatory; college coursework in a related discipline is advantageous.
• Previous supervisory experience is preferred.
• Demonstrated ability to work independently with minimal supervision.
• Familiarity with accounting principles is essential.
• Strong problem-solving skills are necessary to address guest issues and emergency situations effectively.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software is required.
• Excellent communication skills, both verbal and written, are important for conveying information clearly.
• Must possess the ability to evaluate and select appropriate courses of action swiftly and accurately.
• Ability to function well under stressful situations is critical.
• Effective problem management skills, including the ability to anticipate and mitigate potential issues, are required.
• Must be able to analyze and synthesize complex information from various sources while adjusting to specific needs.
• Proficiency in working with financial data and basic arithmetic operations is essential.
• Ability to operate within a self-managed environment is necessary.
• Exceptional listening skills to understand and clarify concerns raised by both co-workers and guests.
• Composure and objectivity under pressure are a must.

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Adhere to regular attendance patterns in accordance with Aimbridge Hospitality standards, which may vary based on hotel needs.
• Maintain high standards of personal grooming and appearance by wearing the designated uniform and name tag while on duty.
• Comply consistently with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Exhibit a welcoming and congenial demeanor at all times.
• Initiate and complete the End of Day procedures.
• Generate all necessary reports for the Food and Beverage audit.
• Follow the Night Audit checklist for daily computer procedures.
• Reconcile the day’s transactions, including movie revenue, telephone postings, valet laundry, and paperwork from servers and desk agents.
• Uphold cashiering responsibilities in line with Front Office procedures in accordance with Aimbridge Hospitality standards.
• Ensure the proper functioning of the Front Office computer systems per Aimbridge Hospitality standards.
• Accomplish all Front Office tasks during the designated overnight hours.
• Verify that the Midnight House Attendant performs security checks in building and guest corridors to ensure all areas are secure and locked when necessary.
• Address and follow through on all guest requests during the overnight hours.
• Implement safety and emergency procedures in compliance with Aimbridge Hospitality standards.
• Maintain accurate record-keeping, including logbooks and other documentation, in accordance with Aimbridge standards.
• Familiarize oneself with Aimbridge Hospitality policies and house rules.
• Prepare and submit initial direct bills daily, attaching all necessary supporting documents for the Property Accountant.
• Maintain radio communication with other team members throughout the shift.
• Acquire a thorough understanding of hotel security procedures.
• Ensure that all associates demonstrate attentiveness and courtesy towards guests, management, and fellow employees.
• Compile and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as required.
• Distribute reports and other documentation according to standard operating procedures.
• Train new Night Auditors as needed, as directed by management.
• Produce morning reports following Aimbridge Hospitality procedures.
• Assign daily newspaper deliveries and distribute Express Check-Outs as necessary.
• Confirm that nightly inspections include the collection of all room service trays and tidiness of pool and Jacuzzi areas, as applicable.
• Manage lost and found items according to established standards.
• Complete all reports requested by management promptly and efficiently.
• Undertake miscellaneous duties as required, such as resetting Food and Beverage POS systems, distributing credit watch lists, and preparing daily revenue summaries.
• Assist guests with food orders and serve items with professionalism and timeliness, when applicable, while promoting suggestive selling techniques and maintaining a clean environment.
• Attend mandatory meetings as directed by management.
• Perform any additional duties as requested by the Guest Services Manager or other management personnel.

Job Posting Date: Wed, 08 Jan 2025 00:56:29 GMT

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