Night Auditor-Holiday Inn

Grand Rapids, MI
January 15, 2025
Part Time
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Average Pay*: 14 to 18 dollars per hour
*average hourly rate for this position in your area
Deadline date:
$16 - $16

Job Description

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Job Title: Night Auditor

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Night Auditor position in Grand Rapids, MI, is below the typical industry standards, as rates for this role often range from $18 to $24 per hour depending on experience and specific job responsibilities. According to recent data, the average hourly wage for Night Auditors in Michigan tends to hover around $19–$20, reflecting a demand for night shift work in the hospitality sector. Given the cost of living in the Grand Rapids area and the responsibilities associated with the role, including managing front desk operations and performing accounting tasks, a $16 hourly rate may not be competitive enough to attract qualified candidates.

Job description:

The Night Auditor is charged with the preparation and execution of all Night Audit functions, overseeing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key responsibilities encompass registering guests, managing reservations, preparing daily reports, balancing financial transactions, and conducting security inspections.

Qualifications:

  • Minimum of one year of progressive experience in a hotel or a closely related field.
  • High school diploma or equivalent is required; college coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • Ability to work independently with minimal supervision.
  • Strong understanding of accounting principles.
  • Proficiency in problem-solving and troubleshooting to effectively address guest concerns and manage emergency situations.
  • Familiarity with Windows operating systems, as well as company-approved spreadsheets and word processing software.
  • Effective communication skills, with the capacity to clearly convey information and ideas.
  • Quick and accurate decision-making skills to evaluate alternative courses of action.
  • Ability to work well under high-pressure conditions.
  • Adept at identifying, preventing, and solving workplace issues.
  • Capability to assimilate and modify complex information from various sources as required.
  • Basic arithmetic skills and a solid understanding of financial information and data.
  • Experience in a self-managed work environment.
  • Proficiency in listening, understanding, and clarifying concerns and issues raised by both co-workers and guests.
  • Maintains composure and objectivity in stressful situations.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Adhere to attendance policies in compliance with Aimbridge Hospitality standards, with scheduling varying according to hotel needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform attire and name tag.
  • Comply consistently with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Generate all required reports for Food and Beverage audits.
  • Complete the Night Audit checklist of computer procedures on a daily basis.
  • Balance daily financial transactions, including movie revenue, telephone postings, valet, laundry, and server paperwork.
  • Manage cashiering duties following Front Office procedures and Aimbridge Hospitality standards.
  • Ensure the Front Office computer system operates in accordance with company protocols.
  • Execute all Front Office responsibilities during the hours of 11:00 PM to 7:00 AM.
  • Conduct regular security checks with the Midnight House Attendant to ensure all areas are secured.
  • Address and fulfill all guest requests during the night shift.
  • Adhere to safety and emergency procedures as outlined by Aimbridge Hospitality.
  • Maintain accurate record-keeping practices according to company standards.
  • Familiarize and comply with all Aimbridge Hospitality policies and house rules.
  • Prepare initial direct bills daily and submit them to the Property Accountant, ensuring all necessary documentation is attached.
  • Maintain communication via radio with other associates throughout the shift.
  • Possess knowledge of security protocols.
  • Ensure that associates remain attentive, friendly, helpful, and courteous to guests, managers, and fellow team members.
  • Prepare and distribute the Daily Flash Report as necessary.
  • Process transfers of master or house accounts when required.
  • Distribute work items per Standard Operating Procedures.
  • Assist in training new Night Auditors as requested by management.
  • Execute morning reporting tasks in line with Aimbridge Hospitality practices.
  • Schedule and manage the delivery of newspapers and Express Check-Out slips.
  • Ensure nightly walk-throughs address the removal of room service trays and the organization of the pool and Jacuzzi areas as applicable.
  • Manage lost and found items according to established standards.
  • Complete any reports and miscellaneous duties as directed by management promptly.
  • As applicable, assist guests with food orders and serve food and beverage items efficiently and courteously while maintaining a clean and organized environment.
  • Attend meetings as required by management.
  • Perform any additional duties as assigned by the Guest Services Manager or other management personnel.

Job Posting Date: Wed, 15 Jan 2025 08:27:37 GMT

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