Office Coord/Med Recept (TRMG)-Beacon Health System

Job Description

Job Title: Office Coord/Med Recept (TRMG)

Company: Beacon Health System

Location: Three Rivers, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for the “Office Coord/Med Recept (TRMG)” role in Three Rivers, MI, I would need the specific hourly rate you have in mind. However, generally speaking, the competitiveness of an hourly rate for this position can be evaluated by comparing it to industry standards in similar geographic areas. As of 2023, medical receptionists typically earn between $15 to $25 per hour depending on experience and specific job responsibilities. In smaller towns like Three Rivers, the rate may be on the lower end due to the cost of living. If the hourly rate falls within or above this range and considers local cost-of-living factors, it can be deemed competitive.

Job description:

Reports to the Supervisor/Practice Manager. In partnership with the Supervisor/Manager, this role is responsible for effectively coordinating all front-end operational support functions of the designated facility and performing essential duties to ensure a smoothly functioning and efficient medical office. The incumbent will address daily operational issues in the absence or unavailability of the Supervisor/Manager.

MISSION, VALUES, AND SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Key responsibilities include assisting in the maintenance of an efficient medical office through:

• Reviewing charge postings and coding for accuracy.
• Ensuring the practice accurately captures all necessary patient data, insurance, and other information for proper billing and collection of practice fees.
• Monitoring the telephone system, patient calls, and messaging system.
• Supporting front desk team members with patient registration as needed.
• Completing the scanning of Paragon charts for medical record indexing.
• Obtaining authorizations from private insurance carriers when required and sending referrals to appropriate practices or departments.
• Sending back-office referral reports to the back-office referral coordinator.
• Maintaining a balanced cash drawer and submitting all reports to the appropriate accounting department.
• Responding to laboratory requests for additional information.
• Handling requests for medical records and completing necessary blocking reports.
• Performing duties of non-clinical staff as needed.

To provide a seamless medical office operation that promotes effective customer service, responsibilities include:

• Responding promptly to patient concerns and complaints, ensuring that all patients are treated in a friendly and effective manner.
• Performing follow-ups and ensuring timely resolution of customer service matters, while seeking assistance from the Supervisor when necessary.
• Keeping the Supervisor/Manager informed of any issues that may disrupt services.

Enhancing professional growth and development in the assigned area of responsibility includes:

• Attending approved in-services and conferences to maintain a high level of proficiency in CPT, ICD-10-CM, and HCPCS coding skills.

Other functions to maintain personal competence and contribute to departmental effectiveness involve:

• Updating the Supervisor/Manager promptly about unusual situations needing additional support.
• Participating in continuous quality improvement by identifying opportunities and initiating necessary actions.
• Providing training to other staff members on using EMT and other software.

ORGANIZATIONAL RESPONSIBILITIES
The associate will comply with the following organizational requirements:

• Attend and actively participate in department meetings, being accountable for all shared information.
• Complete mandatory education, annual competencies, and department-specific training within established timeframes.
• Meet annual health requirements within set deadlines.
• Maintain licensure/certification and registration in good standing throughout the fiscal year.
• Direct patient care providers are required to uphold current BCLS (CPR) and other certifications as necessary for their position/department.
• Consistently use appropriate universal precautions, protective equipment, and ergonomic techniques to safeguard patients and self.
• Adhere to regulatory agency requirements, the survey process, and compliance standards.
• Follow established organization and department policies.
• Be available to work overtime and accommodate additional shifts and schedules as required.

Demonstrate commitment to Beacon’s six-point Operating System, known as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience
Preferred qualifications include a successful completion of a high school diploma or equivalent, with a minimum age of 17. At least two years of relevant healthcare experience, along with proficiency in ICD-10 and CPT coding systems, is preferred.

Knowledge & Skills

• A working knowledge of general medical office methods, practices, and procedures, as well as medical record filing systems.
• Familiarity with third-party reimbursement procedures and requirements, including Medicare, Medicaid, commercial, and workers’ compensation carriers.
• Proficiency in medical terminology, anatomy, and physiology, utilizing established and specialized technical coding processes.
• Expertise in using practice management and electronic medical record systems, with basic computer skills in word processing, spreadsheets, and email applications.
• Strong organizational skills to prioritize tasks and ensure the timely completion of activities while working independently on multiple tasks.
• Attention to detail and accuracy to maintain high-quality work.
• Capability to teach staff with diverse educational backgrounds and demonstrate leadership skills to coordinate activities and motivate staff.
• Understanding of necessary process changes to ensure compliance with technology in operational billing and electronic medical record utilization.
• Well-developed communication skills, both verbal and written, and the ability to interact effectively with a diverse range of individuals in a professional, courteous, friendly, and sincere manner.

Working Conditions
This position operates within a medical office environment.

Physical Demands
The role requires physical ability and stamina to stand and walk for extended periods, push wheelchairs and carts, lift or assist patients and supplies, provide CPR, and sit for lengthy durations to perform essential functions of the position.

Job Posting Date: Fri, 08 Nov 2024 03:56:50 GMT

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