Operations Director-Centria Healthcare

Job Description

Job Title: Operations Director

Company: Centria Healthcare

Location: Saint Joseph, MI

Pay: $65000 – 75000 per year

AI Pay Analysis: An hourly rate based on a salary of $65,000 to $75,000 translates to approximately $31.25 to $36.06 per hour, assuming a standard 40-hour workweek. For an Operations Director position in Saint Joseph, MI, this range is somewhat on the lower end compared to national averages; typically, Operations Directors in similar industries and locations can command salaries in the range of $80,000 to $120,000 per year, depending on the size of the company and specific responsibilities. While this compensation may be competitive in smaller firms or regions with a lower cost of living, it may not align with industry standards in larger markets or companies, suggesting that candidates with relevant experience might seek higher compensation elsewhere.

Job description:

Every child deserves the brightest future, and Centria Autism Services is dedicated to empowering children with Autism Spectrum Disorder (ASD) to achieve their fullest developmental potential while equipping them with the skills necessary for independent success. Recognizing that many children with ASD remain underserved, Centria is committed to reaching all children in need along with their families through interventions grounded in the principles of Applied Behavior Analysis, aimed at not only meeting but exceeding established best practices. Our Optimal Outcomes Model adopts a holistic view of each child, actively involves families in goal-oriented treatment planning, and employs a team-based care approach, allowing our Board Certified Behavior Analysts (BCBAs) to prioritize clinical matters while championing Centria’s unwavering commitment to quality, family satisfaction, and positive developmental outcomes. Established in 2009, Centria operates across 13 states and is diligently innovating to maintain quality while serving tens of thousands of children nationwide. Our data-driven analytics and advanced software platforms enable us to continuously assess our quality and performance, fostering new strategies to support our clients and their families on their journey.

Position Summary
The Operations Director plays a pivotal role in shaping the team culture and enhancing the family experience throughout the center. This position is responsible for overseeing and managing all operational facets of Centria Autism Services, including developing and managing schedules for Behavior Technicians, coordinating assessments for clients, and liaising with facility management to uphold a clean and safe working environment. Collaborating closely with Clinical Leadership, the Operations Director will support clinical outcomes and high-quality care delivery to foster organizational growth. This role includes leading Behavior Technicians by managing training and compliance requirements, as well as facilitating disciplinary actions, including terminations, and executing the offboarding process. The Operations Director will also devise strategies to enhance client and Behavior Technician retention while ensuring a seamless operational flow and high quality standards throughout the organization.

Success Measures
Success will be measured through adherence to Centria policies, the flawless execution of operational tasks, the provision of timely and positive customer service to team members, elevated levels of compliance, and maintained family satisfaction. Additional metrics include meeting or exceeding personal qualitative and quantitative Key Performance Indicator (KPI) targets.

Duties and Responsibilities

• Scheduling Coordination

  • Develop and manage Behavior Technicians’ schedules to ensure optimal coverage in alignment with company policies.
  • Oversee the scheduling of assessments and coordinate with families, Behavior Technicians, and Supervising Clinicians to initiate new cases and confirm authorizations.
  • Confirm weekly schedules with Behavior Technicians and families.

• Behavior Technicians and Operational Processes

  • Assist in coordinating training and compliance requirements.
  • Monitor attendance and professionalism of Behavior Technicians, implementing measures to maintain performance standards in consultation with the Area Operations Director (AOD).
  • Ensure leadership coverage during operating hours to address urgent matters and monitor center performance metrics for continuous improvement.
  • Engage in internal marketing initiatives and promote a positive work culture through recognition programs and feedback mechanisms.

• Coordination with Other Departments and Families

  • Collaborate with the Director of Clinical Services to drive growth, understand clinical outcomes, and align service delivery with Centria’s clinical philosophy.
  • Facilitate communication between the Onboarding Team and Operations Team for seamless service transitions.
  • Work with IT to resolve operational issues and ensure technology systems function smoothly.
  • Manage community outreach efforts to promote services and establish partnerships.

• Compliance Management

  • Enforce compliance with internal policies, accreditation standards, and relevant training requirements.
  • Ensure medication administration protocols are followed and maintain accurate records.
• Financial and Facility Oversight
  • Oversee payroll and billing processes for accuracy and compliance.
  • Manage profit and loss statements to monitor financial performance and implement improvement strategies.
  • Maintain a clean, organized, and safe working environment, overseeing facility management and ensuring compliance with OSHA requirements.

Qualifications

• Education

  • Bachelor’s degree or equivalent experience required; Master’s degree preferred.

• Work Experience

  • 2-5 years of experience in operations management or sales, with prior team management experience required.
  • Prior profit and loss management experience preferred.

• Technical Requirements

  • Proficiency in Microsoft Suite (Word, Excel), G Suite (Gmail, Drive, Docs, Sheets), and general PC knowledge.

• Other Competencies

  • Ability to follow written instructions and communicate effectively, both verbally and in writing.

• Knowledge and Skills

  • Strong leadership capabilities; excellent organizational and multitasking skills; budget and financial management experience; problem-solving and decision-making abilities; and familiarity with technology platforms for operations management.

• Working Conditions

  • This position requires onsite presence, with occasional shifts in schedule as necessary to meet objectives.
• Physical Demands
  • The role may require bending, reaching, lifting, and other physical activities as well as sustained periods of sitting, walking, and standing. Visual acuity for data analysis on screens will be needed.

Centria Autism Services is an equal opportunity employer committed to diversity in the workplace, and we do not discriminate based on any protected characteristics. This job description is not exhaustive, and Centria reserves the right to amend it at any time with or without notice.

Job Posting Date: Thu, 13 Feb 2025 06:01:00 GMT

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