Operations Manager- Facilities Management/Office Services-IST

Job Description

Job Title: Operations Manager- Facilities Management/Office Services

Company: IST

Location: Cleveland, OH

Pay: $85000 per year

AI Pay Analysis: An annual salary of $85,000 for an Operations Manager in Facilities Management/Office Services in Cleveland, OH, translates to approximately $40.87 per hour. This rate appears to be competitive for the Cleveland market, where salaries for similar roles typically range from $70,000 to $100,000 per year, depending on experience, company size, and specific responsibilities. Given that the median salary for operations managers in facilities management nationwide hovers around $85,000, this offer aligns well with industry standards, especially in a cost-effective city like Cleveland, where the cost of living is lower than the national average. Overall, this salary is reasonable and should attract qualified candidates while remaining competitive.

Job description:
This is an excellent opportunity for a seasoned professional in facilities management and business services to step into the role of Operations Manager with IST Management. The successful candidate will lead and develop multiple teams of business support professionals across various client sites in the Cleveland, Ohio area. This position entails taking ownership of client communications and relationships, including participating in off-site networking and entertainment functions. The Operations Manager will be dedicated to delivering exceptional service to our clients and fostering upward mobility for our talented workforce. Ideal candidates will thrive in a dynamic environment and possess strong leadership skills. A minimum of three years of experience managing multiple accounts in facilities management or business office services operations for diverse clients is required, along with experience leading a team of ten or more individuals.

The Operations Manager position is full-time and salaried, operating Monday to Friday during standard business hours. The role will necessitate travel to visit 4 to 10 client sites in the Cleveland area every 1 to 2 weeks, with some remote work involved. Flexibility for on-site coverage, as well as participation in networking and entertainment functions with employees and clients—which may include occasional evenings and weekends—is essential. Candidates must have reliable transportation, as some sites may not be accessible via public transport.

Compensation for this position is commensurate with the candidate’s experience and qualifications, with an approximate salary range of $85,000 to $100,000 per year. IST Management offers a comprehensive benefits package, including medical, dental, and vision insurance, short and long-term disability, life insurance, a 401(k) plan, paid time off, maternity and paternity leave, and bonus incentives.

IST Management is a distinguished business process outsourcing company with over 1,800 employees and more than 28 years in operation across 38 cities in the United States. We specialize in a variety of services aimed at litigation and corporate office support, such as e-Discovery services—including processing, hosting, court reporting, collections and forensics, managed review, and managed services. As a Relativity Certified Provider, we also offer a full spectrum of facilities management and office services. Our achievements include recognition as one of the fastest-growing companies in the U.S., winning the Nation’s Best & Brightest Companies to Work For, and receiving the HR Professional Excellence Award from the Society for Human Resource Management. We proudly participate in the Military Spouse Employment Partnership through the Department of Defense and are committed to the Hiring Our Heroes initiative aimed at hiring 100,000 active and former service members. IST Management has also been featured in the INC 5000 list.

The Operations Manager will be responsible for leading and developing business support teams at client sites, while taking ownership of client communications and relationships, including participation in off-site networking and entertainment activities. The role involves ensuring exceptional service delivery to clients and supporting the career advancement of employees. Key responsibilities include:

– Traveling to 4 to 10 client sites in the Cleveland area on a bi-weekly basis
– Collaborating with corporate support teams to sustain IST Management’s growth; attending sales appointments; partnering with corporate recruiting and site leadership to manage on-site and off-site recruitment, training, and retention
– Maintaining effective written and oral communications with clients, employees, and leadership; providing reports as necessary
– Prioritizing work and allocating staff to meet customer demands for timely service delivery and quality across various areas, including facilities services, mailroom and copy center operations, corporate hospitality, janitorial services, event planning and execution, and vendor management
– Managing contract renewals and amendments with clients; overseeing budget and expense control
– Maximizing productivity through the efficient application of standard operating procedures and the development and implementation of new best practices
– Assisting in new site start-ups outside the home state, as needed; traveling to other locations occasionally to manage sites
– Participating in cross-training for other functions and fulfilling additional tasks as assigned

Candidates must possess at least three years of experience managing multiple accounts in facilities management or business office services, with proven experience leading teams of ten or more. Additional qualifications include:

– Proficient in computer applications and digital literacy, particularly with an advanced understanding of the Microsoft Office Suite
– Exceptional verbal and written communication skills
– Knowledge of supervisory techniques for effective employee management, motivation, and training; ability to multi-task and prioritize competing demands
– Strong attention to detail and critical thinking abilities for problem resolution
– A valid driver’s license and/or access to reliable transportation, particularly to sites not served by public transport routes
– Capability to lift up to 55 pounds, stand for extended periods, and engage in significant walking
– A high school diploma or GED equivalent is required; candidates must also be authorized to work for any employer in the U.S.

IST Management is committed to providing reasonable accommodations to individuals with disabilities in accordance with applicable law during the application and employment process. If you require accommodations to complete your application, please inform our Talent Acquisition team using the contact information provided here: https://www.istmanagement.com/talent-acquisition-team.

Please reserve the contact information for accommodation requests only. Following your application submission, you will receive communications from your local IST Management hiring team regarding your application status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Posting Date: Mon, 10 Mar 2025 00:42:47 GMT

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