Operations Manager- Facilities Management/Office Services-IST

Job Description

Job Title: Operations Manager- Facilities Management/Office Services

Company: IST

Location: Cleveland, OH

Pay: $85000 – 100000 per year

AI Pay Analysis: The annual salary range of $85,000 to $100,000 for an Operations Manager in Facilities Management/Office Services in Cleveland, OH, translates to an hourly rate of approximately $40.87 to $48.08. This compensation is generally competitive compared to the national average for similar roles, which often falls between $75,000 and $110,000 per year, depending on experience and company size. In Cleveland specifically, this range is aligned with industry standards, considering the city’s cost of living and typical salary benchmarks for operations management positions in facilities and office services. Overall, this compensation package is attractive and reflects a solid alignment with market expectations for such roles in the region.

Job description:
This is an excellent opportunity for an experienced professional in facilities management and business services to join IST Management as an Operations Manager. In this role, you will lead and develop multiple teams of business support professionals across various client sites in the Cleveland, Ohio area. You will take ownership of client communications and relationships, attending off-site networking and entertainment functions to foster strong connections. We are committed to delivering exceptional service to our clients while providing opportunities for career advancement to our talented employees. The ideal candidate will thrive in a dynamic environment and excel in guiding others toward success.

Candidates should possess a minimum of three years of experience managing multiple accounts in facilities management or business office services operations for various clients, as well as experience leading a team of 10 or more professionals.

The Operations Manager position is a full-time, salaried role, with a schedule from Monday to Friday during regular business hours. The successful candidate will visit 4 to 10 client sites in the Cleveland area every 1 to 2 weeks, with the ability to perform related work remotely. Flexibility is required for on-site coverage as needed, as well as for attending off-site networking events, which may occasionally include evenings and weekends. A reliable means of transportation is essential, particularly to locations not served by public transportation.

While the compensation for this position varies based on the candidate’s experience and qualifications, the approximate salary range is between $85,000 and $100,000 per year. IST Management offers a comprehensive benefits package that includes medical, dental, and vision insurance, short and long-term disability, life insurance, a 401(k) plan, paid time off, maternity/paternity leave, and bonus incentives.

IST Management is a leading business process outsourcing company with over 1,800 employees and more than 28 years of experience, operating in over 38 cities across the U.S. Our services focus on litigation and corporate office support, including e-Discovery services, managed review, and facilities management. IST Management is a proud Relativity Certified Provider and has garnered recognition as one of the fastest-growing companies in the United States, receiving accolades such as the Nation’s Best & Brightest Companies to Work For and the HR Professional Excellence Award from the Society for Human Resource Management. We are also committed to supporting military spouses and veterans through our partnerships and initiatives.

Key Responsibilities:
– Lead and develop teams of business support professionals at client sites throughout the Cleveland area, ensuring exceptional service delivery.
– Take ownership of client relationships and communication, including participation in networking and entertainment functions.
– Collaborate with corporate support teams to facilitate sustained growth and assist in the recruitment, training, and retention of staff.
– Maintain effective written and verbal communication with clients, employees, and leadership, including reporting.
– Prioritize tasks and allocate staff appropriately to meet customer needs for on-time service delivery and quality assurance in facilities operations, mailroom services, corporate hospitality, janitorial services, event planning, vendor management, and more.
– Oversee contract renewals and amendments directly with clients while managing budgets and expenses.
– Enhance productivity through the implementation of standard operating procedures and new best practices.
– Participate in site start-ups outside of the home state, as necessary, and may occasionally travel to other locations for site management.
– Engage in cross-training for various functions and undertake additional tasks as assigned.

Qualifications:
– A minimum of three years of experience in managing multiple accounts in facilities management or business office services operations, along with experience leading teams of 10 or more.
– Proficiency in computer applications, particularly the Microsoft Office suite.
– Exceptional verbal and written communication skills.
– Knowledge of effective supervisory techniques for managing, motivating, and training employees; ability to multi-task and establish priorities.
– Strong attention to detail with critical thinking skills for problem resolution.
– Valid driver’s license and access to reliable transportation, particularly to locations not accessible by public transit.
– Capacity to lift up to 55 pounds, endure long periods of standing, and manage significant walking requirements.
– A high school diploma or GED equivalent is required; authorized to work for any employer in the U.S.

IST Management provides reasonable accommodations to individuals with disabilities in compliance with applicable laws during both the application and employment phases. If you require any assistance in submitting your application, please contact our Talent Acquisition team. We encourage respect for individuals seeking accommodations and kindly ask that the provided contact information be used solely for this purpose. You will receive communication directly from your local IST Management hiring team regarding your application status.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Posting Date: Sun, 09 Mar 2025 08:24:36 GMT

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