Order Entry Pharmacy Technician-Actalent

Job Description

Job Title: Order Entry Pharmacy Technician

Company: Actalent

Location: Troy, OH

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 – $18 for an Order Entry Pharmacy Technician in Troy, OH, is generally within the lower to mid-range of industry standards for such roles. According to recent data, pharmacy technicians in Ohio typically earn between $15 and $25 per hour, depending on experience, certifications, and specific job duties. While this range suggests that the offered pay is competitive, it may be on the lower end for those with more experience or specialized training. Additionally, factors like location, demand, and company benefits can influence the overall compensation package.

Job description:

We are looking for dedicated and detail-oriented Order Entry Pharmacy Technicians to join our team. This role entails performing various data entry tasks within our pharmacy system to ensure the accurate and timely input of prescriptions and patient information. We offer multiple shifts: 1st shift (9 AM – 5:30 PM), 2nd shift (3 PM – 11:30 PM), and 3rd shift (10:30 PM – 7 AM).

Responsibilities:

• Input new orders, discontinuations (DCs), and STAT orders into the pharmacy system.
• Manage Accuflow change logs, mail order entries, CII evaluations, work queues, blister management, and patient admissions.
• Ensure precise and prompt entry of prescription and patient information utilizing the pharmacy computer system, Framework/DocuTrack.
• Investigate, follow up on, and resolve discrepancies in prescription and patient data entries.
• Address order discrepancies with customers, including issues linked to illegible prescriptions and possible medication concerns.
• Collaborate with Order Entry leadership to achieve departmental goals and objectives.
• Assist in the evaluation and continuous enhancement of client services, policies, and procedures.
• Foster and maintain effective relationships with co-workers and customers.
• Provide exceptional customer service over the phone to meet client expectations.

Essential Skills:

• Proficient in data entry
• Experience in customer support within a pharmacy setting (registered or non-registered)
• Strong customer service skills
• Call center experience
• Knowledge of pharmacy operations
• Typing proficiency
• Experience in retail pharmacy

Additional Skills & Qualifications:

• Relevant experience in customer support or a pharmacy setting (registered or non-registered).

Work Environment:
The position is situated in a closed-door pharmacy where technicians primarily interact with customers over the phone rather than face-to-face. Technicians will be required to work one weekend every other week, with a weekday off when assigned a weekend shift. Additionally, there is an expectation to work three of the six holidays each year. The dress code mandates scrubs or business casual attire along with clean, comfortable tennis shoes. All order entry and customer care tasks are conducted on a computer using a headset. Familiarity with computers, effective use of a headset, and multitasking capabilities are advantageous. Our facility is pristine and organized, featuring a front desk, an office area for order entry and pharmacists, an operations floor with automated equipment and shelving for refills, computer screens displaying orders, an IV room, and a break room offering coffee, water, and snacks for purchase.

Pay and Benefits:
The compensation for this position ranges from $16.00 to $18.00 per hour. Eligibility requirements may apply to certain benefits, which may depend on your job classification and length of employment. Benefits are subject to change and may involve specific elections, plans, or program terms. For those eligible, the following benefits may be available for this temporary role:

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short- and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off/leave (PTO, vacation, or sick leave)

Workplace Type:
This is a fully onsite position located in Troy, OH.

Application Deadline:
The application process for this position is expected to close on February 28, 2025.

About Actalent:
Actalent is a global leader in engineering and sciences services and talent solutions. We empower innovative companies to advance their engineering and science initiatives by providing access to specialized experts who drive scale, innovation, and speed to market. With a network of nearly 30,000 consultants and over 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves numerous Fortune 500 companies.

Diversity, Equity & Inclusion:
At Actalent, we believe that diversity and inclusion are essential for fostering equity and success among our team members. Our commitment to diversity, equity, and inclusion is embedded in our culture through:

• The hiring of diverse talent
• Maintaining an inclusive environment through ongoing self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Providing growth opportunities for our employees

Actalent is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any legally protected characteristic. If you require reasonable accommodations, such as modifications or adjustments to the job application or interview process due to a disability, please reach out for additional options.

Job Posting Date: Thu, 27 Feb 2025 07:51:49 GMT

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