Overnight Member Services Representative-Crunch Fitness

Walker, MI
December 20, 2024
Full Time
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Average Pay*: 10 to 14 dollars per hour
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Overnight Member Services Representative

Company: Crunch Fitness

Location: Walker, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for an Overnight Member Services Representative in Walker, MI, is on the lower end of the pay scale for similar roles across the region and industry. According to data for customer service positions in Michigan, entry-level hourly wages typically range from $14 to $18, with overnight shifts sometimes commanding a premium due to the less desirable hours. Therefore, while the offered rate may be competitive for entry-level applicants, it might not attract experienced individuals or reflect the additional responsibilities frequently associated with overnight shifts. Overall, this pay range could be seen as lacking competitiveness in comparison to industry standards.

Job description:

Benefits:

  • Performance-based bonuses
  • Employee discounts
  • Flexible scheduling
  • Opportunities for career advancement
  • Comprehensive training and development programs

The Overnight Member Services Representative plays a pivotal role in fostering an engaging and dynamic fitness environment for team members while providing exceptional customer service to our members. This position requires a passion for fitness and a commitment to serving others, ensuring a remarkable experience at the gym.

Responsibilities:

  • Oversee cleaning assignments throughout the overnight shift.
  • Prepare the facility for the morning shift.
  • Welcome all members and guests with a focus on engagement and retention.
  • Assist in the sales of memberships, retail items, and tanning products.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare services.
  • Meet new member enrollment targets.
  • Check in all members and guests in accordance with company protocols, addressing any check-in issues as necessary.
  • Handle incoming phone calls in a courteous, professional, and helpful manner.
  • Communicate special events to members and guests.
  • Process all member requests or escalate to management as needed.
  • Maintain a professional and courteous demeanor at all times.
  • Possess in-depth knowledge of all club facilities, services, programs, and operating hours.
  • Keep the work area clean and organized.
  • Navigate all front desk functions, including check-in, Relax & Recover services, guest services, and membership sales.
  • Complete opening and closing checklists and associated tasks.

Requirements:

  • A minimum of 1 year of experience in a customer service role is preferred.
  • Effective communication skills with proficiency in both reading and writing.
  • Strong customer service orientation.
  • CPR/AED certification is required and can be obtained within the first 30 days of employment.

Physical Requirements:

  • Must be capable of lifting or moving up to 50 lbs.
  • Requires physical effort related to daily duties, including prolonged standing and walking.

Reporting Structure:

  • Reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Thu, 12 Dec 2024 03:47:48 GMT

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