Overnight Member Services Representative-Crunch Fitness

Kentwood, MI
December 20, 2024
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Average Pay*: 10 to 15 dollars per hour.
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Overnight Member Services Representative

Company: Crunch Fitness

Location: Kentwood, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for the role of “Overnight Member Services Representative” in Kentwood, MI falls below the national average for similar positions, which typically range from $14 to $20 per hour, depending on factors such as experience and company size. In Michigan, especially in urban areas like Kentwood, the minimum wage is $10.10 (as of 2023), making this pay scale slightly above minimum wage but still less competitive compared to roles with similar responsibilities in customer service, especially during overnight hours when additional compensation is often expected. Overall, this rate may be considered low and might struggle to attract candidates, particularly those with more experience or in need of better financial support.

Job description:

Benefits:

  • Performance-based bonus structure
  • Employee discounts available
  • Flexible scheduling options
  • Opportunities for career advancement
  • Comprehensive training and development programs

The Overnight Member Services Representative plays a pivotal role in cultivating a vibrant and engaging fitness atmosphere for both team members and gym patrons. This individual possesses a genuine passion for fitness and a commitment to delivering exceptional customer service, thereby enhancing the overall member experience at the gym.

Responsibilities:

  • Oversee cleaning assignments during the overnight shift.
  • Prepare the facility for the morning shift.
  • Greet all members and guests with a focus on engagement and retention.
  • Assist with membership, retail, and tanning product sales.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare services.
  • Meet enrollment expectations for new members.
  • Check in all members and guests in adherence to company procedures, addressing any check-in alerts as necessary.
  • Answer phone calls in a courteous, helpful, and professional manner.
  • Communicate information about special events to members and guests.
  • Address all member requests directly or escalate to a manager as needed.
  • Maintain a professional and courteous demeanor at all times.
  • Become proficient in all club facilities, services, programs, and operational hours.
  • Ensure a clean and organized work area.
  • Navigate all aspects of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
  • Complete opening and closing checklist and related duties.

Requirements:

  • A minimum of one year of experience in a service-oriented role is preferred.
  • Strong communication skills and proficiency in reading and writing.
  • A strong commitment to customer service excellence.
  • CPR/AED certification is required and can be obtained within 30 days of hire.

Physical Requirements:

  • Ability to lift or move up to 50 pounds.
  • Physical tasks include prolonged standing and walking.

Reporting Structure:

  • This position reports directly to the General Manager and the Assistant General Manager.

Job Posting Date: Thu, 12 Dec 2024 01:15:23 GMT

Apply now!