Overnight Member Services Representative-Crunch Fitness – Fit Fusion LLC

Walker, MI
March 30, 2025
Full Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $15

Job Description

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Job Title: Overnight Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Walker, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for an “Overnight Member Services Representative” in Walker, MI, falls slightly below the national average for similar positions, which typically range from $14 to $20 per hour, depending on factors such as experience and specific industry requirements. In Michigan, wages for customer service roles may vary, but this pay scale appears competitive for entry-level positions or roles that may not require extensive experience. However, considering the overnight shift, which often demands higher compensation due to irregular hours, this rate might be on the lower end of the spectrum. Therefore, while it can attract candidates looking for initial opportunities, it may struggle to retain talent in a competitive labor market.

Job description:
Benefits:

  • Performance-based bonus opportunities
  • Employee discounts
  • Flexible scheduling
  • Potential for career advancement
  • Training and professional development

The Overnight Member Services Representative plays a pivotal role in fostering an energetic and engaging fitness environment that benefits both team members and gym members alike. This position is ideal for individuals who are passionate about fitness and committed to delivering exceptional service, thereby enhancing the overall member experience at the gym.

Responsibilities

  • Oversee cleaning assignments throughout the overnight shift.
  • Prepare the facility for the morning shift operations.
  • Welcome all members and guests with an emphasis on engagement and retention.
  • Assist with the sales of memberships, retail items, and tanning products.
  • Promote membership benefits, including tanning, group fitness classes, small group training, and childcare services.
  • Meet enrollment targets for new members.
  • Check in all members and guests in accordance with company protocols, addressing any check-in issues proactively.
  • Answer phone calls in a courteous and professional manner.
  • Communicate information about special events to members and guests.
  • Address all member requests or escalate them to a manager as necessary.
  • Maintain a courteous and professional demeanor at all times.
  • Possess comprehensive knowledge of club facilities, services, programs, and schedules.
  • Ensure a clean and organized work station.
  • Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales.
  • Complete opening and closing checklists and perform related duties as necessary.

Requirements

  • Minimum of 1 year experience in a service-oriented role is preferred.
  • Proficient communication skills, with strong reading and writing abilities.
  • Exceptional customer service skills and orientation.
  • CPR/AED certification is required (may be obtained within 30 days of hire).

Physical Requirements

  • Capable of lifting or moving items up to 50 lbs.
  • Daily responsibilities require prolonged periods of standing and walking.

Reporting Structure

  • Reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Sun, 30 Mar 2025 01:05:38 GMT

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