Overnight Member Services Representative-Crunch Fitness – Fit Fusion LLC

Job Description

Job Title: Overnight Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Kentwood, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for an Overnight Member Services Representative in Kentwood, MI, is generally on the lower end of the spectrum when considering industry standards. As of October 2023, the typical pay range for similar roles in customer service or member services often starts around $13-$15 per hour, with some positions offering $16 or more, particularly for overnight shifts due to the less favorable hours. Additionally, statewide minimum wage laws and cost of living factors in Michigan indicate that this pay range may not be fully competitive, especially given the demand for skilled workers in customer-facing roles. Overall, while the pay is above minimum wage, it may not attract a wide range of qualified candidates considering the responsibilities and challenges associated with overnight service roles.

Job description:
Benefits:

– Performance-based bonus
– Employee discounts
– Flexible scheduling
– Opportunities for advancement
– Training and development programs

The Overnight Member Services Representative plays a crucial role in fostering an engaging and enjoyable fitness environment for both team members and clientele. With a passion for fitness and a commitment to exceptional service, this position is dedicated to enhancing the member experience at the gym level.

Responsibilities:

– Oversee cleaning tasks during the overnight shift.
– Prepare the facility for the morning operations.
– Greet all members and guests with an emphasis on engagement and retention.
– Assist in the sales of memberships, retail items, and tanning products.
– Promote membership benefits, including tanning services, group fitness, small group training, and childcare.
– Meet expectations for new member enrollment.
– Check in all members and guests in accordance with company procedures, addressing any issues with professionalism.
– Handle phone inquiries in a courteous and helpful manner.
– Communicate special events to members and guests effectively.
– Address member requests or escalate them to management as needed.
– Maintain a professional and respectful demeanor at all times.
– Demonstrate expertise in all club facilities, services, programs, and hours of operation.
– Ensure a clean and organized work environment.
– Proficiently navigate all front desk functions, including check-in, Relax & Recover, guest services, and membership sales.
– Complete opening and closing checklists and associated duties.

Requirements:

– A minimum of 1 year of experience in a service-oriented role is preferred.
– Strong communication skills with proficiency in reading and writing.
– Excellent customer service orientation.
– CPR/AED certification is required (can be obtained within 30 days of hire).

Physical Requirements:

– Must be able to lift or move items weighing up to 50 pounds.
– Daily duties necessitate physical activity that includes prolonged standing and walking.

Reporting Structure:

– This position reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Fri, 28 Mar 2025 08:17:47 GMT

Apply now!