Overnight Team Member-Planet Fitness

Lancaster, OH
January 19, 2025
Full Time
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Average Pay*: 11-13
*average hourly rate for this position in your area
Deadline date:
$6 - $14

Job Description

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Job Title: Overnight Team Member

Company: Planet Fitness

Location: Lancaster, OH

Pay: $13 – 14 per hour

AI Pay Analysis: An hourly rate of $13 – $14 for an “Overnight Team Member” position in Lancaster, OH, is relatively competitive but may be on the lower end compared to national averages for similar roles, especially in retail or service sectors. As of late 2023, entry-level positions in these industries often range from $14 to $18 per hour depending on the specific job responsibilities and demand in the area. Considering Ohio’s cost of living, which is generally lower than the national average, this pay range may appeal to local workers, particularly for traditional overnight shifts that might attract individuals seeking flexible hours or part-time work. However, employers in competitive labor markets may need to consider offering additional benefits or incentives to attract and retain qualified candidates.

Job description:

Are you looking for an engaging, positive, and dynamic work environment? Do you have a strong interest in personal development and the desire to grow each day? If so, this position is an excellent fit for you. We are proud recipients of the 2019 nationally recognized People First Award for Planet Fitness, and we take great pride in fostering a unique culture that genuinely cares for our team members. You will receive the necessary tools to succeed both within and beyond your role at Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
As a Team Member, your primary responsibility will be to enhance the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring an outstanding customer service experience.
  • Manage all front desk activities, which include:
    • Answering phones in a friendly and professional manner, checking in members, signing up new members, and conducting tours for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Prior customer service experience is preferred.
  • Basic proficiency in computer skills is required.
  • A passion for fitness and health is essential.
  • A positive and proactive attitude is a must.
  • Punctuality and reliability are crucial.
  • Exceptional customer service skills with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, the ability to empathize, and effective problem-solving abilities.
  • Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Benefits

  • Complimentary black card membership
  • Access to the company Audible account
  • Opportunities for advancement within the organization
  • Ongoing leadership training programs
  • Health insurance for full-time employees
  • Monthly free staff lunches
  • Personal finance classes
  • 401K plan with up to 4% match for full-time team members

Physical Demands

  • Continuous standing and walking during shifts.
  • Frequent verbal communication, either in person or over the phone, is required.
  • Ability to occasionally lift up to 50 lbs.
  • May encounter toxic chemicals during shifts occasionally.

Job Posting Date: Thu, 09 Jan 2025 05:40:51 GMT

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