Part Time and Full Time Member Services-Planet Fitness

Brunswick, OH
March 28, 2025
Part Time
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Average Pay*: $10 - $13
*average hourly rate for this position in your area
Deadline date:
$13 - $16

Job Description

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Job Title: Part Time and Full Time Member Services

Company: Planet Fitness

Location: Brunswick, OH

Pay: $12.5 – 16 per hour

AI Pay Analysis: The hourly rate of $12.50 to $16.00 for a “Part Time and Full Time Member Services” role in Brunswick, OH, appears to be on the lower end of the scale when compared to industry standards for similar positions, particularly in service-oriented sectors. As of 2023, the average pay for member service representatives in the U.S. typically ranges from $14 to $20 per hour, depending on factors such as experience, company size, and specific job responsibilities. Given Ohio’s cost of living and regional wage trends, this pay range may not be particularly competitive, especially for applicants with relevant experience or skills, which could influence recruitment and retention for this role.

Job description:

Benefits:

  • Flexible schedule ideal for college students
  • Complimentary Black Card Membership
  • Dental insurance coverage
  • Employee discounts available
  • Access to wellness resources
  • Provision of free food and snacks
  • Complimentary uniforms
  • Health insurance options
  • Opportunities for career advancement

Job Summary:
We are hiring for positions that will commence in mid-April through May.
Available Weekend Shifts: 6 AM to 2 PM, 9 AM to 5 PM, 2 PM to 10 PM, and 5 PM to 10 PM.
Available Weekday Shifts: 6 AM to 2 PM, 9 AM to 5 PM, and 3 PM to 10 PM (with 5 PM to 10 PM exceptions on Monday, Tuesday, and Thursday).
Ideal for college students. Free Black Card Membership provided to all employees.
Please note: Candidates must be available to work at least one weekend day.

The Member Services Representative will play a crucial role in fostering a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

  • Welcome members, prospective members, and guests, ensuring a high standard of customer service.
  • Manage all front desk-related tasks, including:
    • Answering phone calls in a friendly manner and addressing various inquiries.
    • Checking members into the system.
    • Facilitating the sign-up process for new members.
    • Leading prospective members on tours of the facility.
    • Implementing necessary updates to member accounts.
    • Responding promptly to member questions and concerns, escalating issues to the Assistant Manager or Manager as required.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements:

  • Customer service experience preferred.
  • Basic proficiency in computer operations.
  • A strong enthusiasm for fitness and health.
  • Upbeat and positive demeanor.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to positively engage with members and colleagues while exceeding expectations.
  • Strong listening skills, coupled with the ability to empathize and resolve issues.
  • Diplomatic communication style with appropriate behavior and language in all interactions.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Physical Demands:

  • Frequent standing and walking throughout the shift.
  • Continuous communication in person or over the phone during work hours.
  • Ability to occasionally lift up to 50 pounds.
  • Potential exposure to toxic chemicals during the shift.

Job Posting Date: Fri, 28 Mar 2025 08:02:24 GMT

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