Part Time Customer Experience Coor-TJX Companies

Job Description

Job Title: Part Time Customer Experience Coor

Company: TJX Companies

Location: West Chester, OH

Pay: $14 – 14.5 per hour

AI Pay Analysis: The offered hourly rate of $14 – $14.50 for a “Part Time Customer Experience Coordinator” in West Chester, OH, is generally on the lower end of the spectrum for similar roles in the customer service field. As of 2023, the national average for customer experience or service coordinators typically ranges from approximately $15 to $20 per hour, depending on experience and specific job duties, with variations based on geographic location and industry. In West Chester, which is part of a metropolitan area, this rate may not be competitive, particularly for candidates with reasonable experience or education. Therefore, while it may attract entry-level applicants, it might not retain skilled candidates in the long run.

Job description:
Style abounds in our more than 1,000 TJ Maxx stores, each offering a unique array of products while upholding the shared commitment to the thrill of discovery. From designer pieces straight off the runway to eye-catching jewelry, we present delightful surprises that add enjoyment to everyday life. The same is true of our work environment—ever-evolving and consistently supportive. Each shift presents a fresh opportunity to Discover Different.

In this role, you will be instrumental in enhancing the customer experience at our store. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous service while promoting our loyalty programs. By leading through example, you will engage with customers actively and maintain a clean and organized shopping environment, embodying outstanding customer service.

Key Responsibilities:

– Foster a positive customer experience for both internal and external stakeholders.
– Cultivate a culture of honesty and integrity, ensuring the confidentiality of sensitive information.
– Play an active role in training and mentoring Associates on front-end operations and principles.
– Coach Associates on personalizing the customer experience while advocating for our loyalty programs.
– Manage register assignments, respond to point-of-sale coverage needs, and coordinate breaks for all Associates.
– Address customer concerns promptly, ensuring a satisfactory outcome for each customer interaction.
– Ensure that Associates execute tasks and activities according to the store plan, adjusting priorities as necessary.
– Maintain effective communication with management and Associates when setting and addressing priorities, offering regular progress updates.
– Accept and provide recognition and constructive feedback to foster a growth-oriented team environment.
– Collaborate with management to identify and address Associates’ training needs, enhancing overall effectiveness.
– Ensure compliance with all labor laws, policies, and procedures.
– Advocate for credit and loyalty program enrollment.
– Support initiatives aimed at reducing store shrinkage.
– Promote safety awareness and help maintain a secure environment.
– Perform other duties as assigned.

Who We Are Looking For:

You!

– Availability for a flexible schedule, including nights and weekends.
– Strong grasp of merchandising techniques.
– Ability to manage multiple tasks effectively.
– Excellent communication and organizational skills, with a keen attention to detail.
– Capacity to respond appropriately to changing directions or unexpected situations.
– A collaborative team player who works effectively with peers and supervisors.
– Competence in training others.
– A minimum of 1 year of retail experience and 6 months in a leadership role.

Benefits Include:

An associate discount; Employee Assistance Program (EAP); smoking cessation programs; bereavement leave; 401(k) plans with associate contributions; discounts on child care and cellular services; pet and legal insurance; access to a credit union; and referral bonuses. Those meeting service or hour requirements may also qualify for additional benefits, including 401(k) matching, medical, dental, and vision coverage, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short- and long-term disability insurance, paid parental leave, paid holidays, vacation and sick leave, auto and home insurance discounts, a scholarship program, and adoption assistance. All benefits are provided in accordance with the terms of the applicable plans or programs, which may change over time. For more details, please contact your TJX representative.

This position offers a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a variety of factors, including relevant skills, qualifications, and experience.

We consider applicants with arrest or conviction records for employment. At TJ Maxx, we embrace the potential to discover something new every day. Each new day brings fresh merchandise and an opportunity to reinvent retail. Discovering different means bringing your authentic self and unique sense of style to work, just as our Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

We are committed to embracing diversity and inclusion, valuing each person’s unique perspectives. All applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Job Posting Date: Sat, 15 Mar 2025 23:29:44 GMT

Apply now!