Part time Customer service representative-Planet Fitness

Job Description

Job Title: Part time Customer service representative

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a part-time customer service representative position in Columbus, OH, is below the industry standard as of 2023. According to various salary data sources, including the Bureau of Labor Statistics and local job postings, the average hourly wage for customer service representatives in this region typically ranges from $15 to $20 per hour, depending on factors such as experience, specific industry, and company size. Therefore, while $13 per hour may be appealing for entry-level positions or roles requiring minimal experience, it is generally considered non-competitive for a part-time customer service role in Columbus and may limit the applicant pool to those with fewer qualifications or immediate financial needs.

Job description:
Benefits:
– Complimentary membership
– Employee discounts
– Flexible schedule

Job Summary:
This is a part-time position.

Essential Duties and Responsibilities:
– Greet members, prospective members, and guests, providing exceptional customer service.
– Manage all front desk activities, including but not limited to:
– Answering phones in a friendly manner and assisting callers with a variety of inquiries.
– Checking IDs and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Assisting with necessary updates to members’ accounts.
– Responding to member questions and concerns in a timely and professional manner and escalating issues to the Assistant Club Manager as needed.
– Helping to maintain the cleanliness and organization of the club.
– Monitoring safety and hygiene standards within the facility.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floor areas.
– Restocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (including toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
– Following the “Lost and Found Policy” and promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– A background in customer service is preferred.
– Basic computer proficiency is required.
– A passion for fitness and health is essential.
– An upbeat and positive attitude at all times.
– Punctuality and reliability are crucial.
– Exceptional customer service skills with the ability to positively and professionally engage with members and colleagues, consistently exceeding member expectations.
– Strong listening skills, combined with the ability to empathize and resolve issues effectively.
– Demonstrated diplomacy in all interactions, using appropriate behavior and language.
– A High School diploma or GED equivalent is preferred.
– Must be at least 18 years of age.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Regularly engaging in conversation with members and answering incoming calls.
– Occasional lifting of items weighing up to 50 lbs.
– Use of cleaning chemicals during shifts to maintain cleanliness.
– Cleaning and sanitizing frequently used equipment and surfaces within the club.
– Monitoring club activities and providing assistance to members throughout the duration of the shift.

Job Posting Date: Sat, 04 Jan 2025 08:21:57 GMT

Apply now!