Part time Customer service representative-Planet Fitness

Job Description

Job Title: Part time Customer service representative

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a part-time Customer Service Representative in Columbus, OH, is generally considered below the competitive range for this role. While entry-level positions may earn around this amount, most employers in the region tend to offer between $14 to $18 per hour, depending on the company and individual experience. Additionally, the average wage for customer service representatives in Columbus typically reflects these higher rates, driven by factors such as regional living costs and the increasing demand for skilled customer service personnel. Therefore, while $13 per hour may attract some candidates, it may struggle to retain talent if other opportunities offer better compensation.

Job description:
Benefits:
– Complimentary Membership
– Employee Discounts
– Flexible Schedule

Job Summary:
This position is part-time.

Essential Duties and Responsibilities:
– Warmly greet members, prospective members, and guests, ensuring outstanding customer service at all times.
– Manage all front desk activities, including but not limited to:
– Answering phone calls in a friendly manner and addressing a variety of inquiries.
– Checking identification and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Assisting with necessary updates to member accounts.
– Promptly responding to member questions and concerns in a professional manner, escalating issues to the Assistant Club Manager when necessary.
– Contributing to maintaining the club’s cleanliness and orderliness.
– Monitoring safety and cleanliness throughout the club.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Restocking locker rooms with essential supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” by turning in found member property to the Club Manager or Assistant Club Manager immediately.

Qualifications/Requirements:
– Preferred background in customer service.
– Basic proficiency in computer usage.
– A genuine passion for fitness and health.
– Consistently upbeat and positive demeanor.
– Punctuality and reliability are essential.
– Exceptional customer service skills with the ability to engage positively and professionally with members and co-workers, consistently exceeding member expectations.
– Strong listening skills with the capacity to empathize and resolve problems.
– Demonstrates diplomacy in all interactions, utilizing appropriate behavior and language.
– High school diploma or GED equivalent preferred.
– Must be 18 years of age or older.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Regular verbal interaction with members and answering incoming membership calls.
– Ability to occasionally lift up to 50 lbs.
– Required to dilute and clean using chemicals during the shift.
– Regular cleaning and sanitizing of equipment and commonly used surfaces within the club.
– Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Thu, 03 Apr 2025 23:12:39 GMT

Apply now!