Part Time Dispatcher for Afternoons-Mr. Rooter Plumbing

Job Description

Job Title: Part Time Dispatcher for Afternoons

Company: Mr. Rooter Plumbing

Location: Macomb, MI

Pay: $17 – 19 per hour

AI Pay Analysis: The hourly rate of $17 to $19 for a “Part-Time Dispatcher for Afternoons” in Macomb, MI, is generally competitive but may be on the lower end of the spectrum for this role. According to industry standards, dispatchers often earn between $20 and $25 per hour, particularly in regions with a higher cost of living or where specialized skills are required. However, factors such as experience, specific duties, and the company’s budget can influence this rate. Overall, while the offered pay may attract entry-level candidates, it might not be sufficient for more experienced dispatchers looking for compensation that aligns with their skills and the demands of the job.

Job description:
Benefits:
– Flexible schedule
– Complimentary food and snacks
– Competitive salary

Dispatcher/Customer Service Representative
As a Dispatch/Customer Service Representative, you will serve as a vital member of our team, dedicated to upholding our service philosophy and delivering the highest level of customer satisfaction. In this role, you will be responsible for managing incoming calls, scheduling service appointments tailored to customer needs, and efficiently dispatching technicians to job sites. By embodying our core values, you will demonstrate respect and courtesy toward all customers and colleagues.

This position is ideal for individuals who are self-motivated, dynamic, and passionate about helping others. You will be driven to provide excellent customer service and maintain high satisfaction levels while effectively navigating a variety of daily situations.

Position Type: Part-time (approximately 20 hours per week), Afternoon/Evening Shift (typically 3:00 pm to 8:00 pm), with a mandatory Saturday shift and one Sunday per month.

Responsibilities:
– Professionally and courteously receive incoming calls.
– Accurately and promptly enter call details into Service Titan.
– Prioritize and coordinate service scheduling in accordance with customer requirements.
– Efficiently dispatch technicians to appropriate job locations.
– Close out completed jobs using information provided by the technicians.
– Manage any scheduling delays by communicating effectively with customers and service technicians.
– Perform additional duties as necessary to support the team and fulfill customer needs.

Requirements:
– Thrive in a fast-paced environment while maintaining composure under pressure.
– A minimum of two years of administrative experience is required.
– Excellent written and verbal communication skills.
– Strong attention to detail and exceptional data entry capabilities.
– A positive attitude and a genuine passion for delivering outstanding customer service.
– Ability to work independently as well as collaboratively within a team.
– Flexibility to accommodate a mandatory Saturday shift and one Sunday per month.

About Us:
We are dedicated to maintaining a service philosophy that emphasizes respect, courtesy, and exceptional customer service. As an integral member of our team, you will play a pivotal role in ensuring that our customers receive timely and professional support and assistance.

Job Posting Date: Fri, 03 Jan 2025 00:08:35 GMT

Apply now!