Part Time Member Services-Planet Fitness

Job Description

Job Title: Part Time Member Services

Company: Planet Fitness

Location: Brunswick, OH

Pay: $13 – 16 per hour

AI Pay Analysis: The hourly rate of $13 to $16 for a “Part Time Member Services” role in Brunswick, OH, appears to be on the lower end of the spectrum when compared to similar positions in the region and industry. As of late 2023, the average pay for customer service/ member services roles typically ranges from $15 to $20 per hour, depending on experience and specific job responsibilities. This suggests that while the offered rate may attract entry-level candidates, it may not be competitive enough to attract more experienced individuals or meet the cost of living in the area, which could impact recruitment and retention. Therefore, for better alignment with industry standards and local market conditions, a slight increase in hourly pay might be advisable.

Job description:
Benefits:
– Complimentary Black Card Membership
– Flexible scheduling for college students
– Dental insurance
– Employee discounts
– Flexible work schedule
– Complimentary food and snacks
– Provided uniforms
– Health insurance
– Opportunities for career advancement

Job Summary:
We have weekend openings from 6 a.m. to 2 p.m., 9 a.m. to 5 p.m., 2 p.m. to 10 p.m., and 5 p.m. to 10 p.m. Weekday shifts are primarily from 3 p.m. to 10 p.m., with exceptions from 5 p.m. to 10 p.m. specifically on Monday, Tuesday, and Thursday. This position is ideal for college students, and employees will receive a complimentary Black Card Membership. A minimum of one weekend workday is required.

The Member Services Representative will play a crucial role in fostering a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:
– Greet members, prospective members, and guests, providing outstanding customer service.
– Manage all front desk operations, including:
– Answering phones in a courteous manner and assisting callers with various inquiries.
– Checking members into the system.
– Signing up new members.
– Conducting tours for prospective members.
– Facilitating necessary updates to member accounts.
– Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
– Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements:
– A background in customer service is preferred.
– Basic proficiency in computer usage.
– A genuine passion for fitness and health.
– An upbeat and positive attitude.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, surpassing member expectations.
– Strong listening skills, alongside the ability to empathize and problem-solve.
– Demonstrated diplomacy in all interactions, using appropriate behavior and language.
– A high school diploma or GED equivalent is required.
– Applicants must be 18 years of age or older.

Physical Demands:
– Frequent standing and walking throughout the shift.
– Regular communication in person and over the phone.
– Ability to occasionally lift weights up to 50 lbs.
– Occasional exposure to toxic chemicals during the shift.

Job Posting Date: Sun, 19 Jan 2025 23:53:36 GMT

Apply now!