Patient Access Representative-McLaren Health Care

Job Description

Job Title: Patient Access Representative

Company: McLaren Health Care

Location: Clarkston, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Patient Access Representative in Clarkston, MI, it’s essential to consider the typical pay range for similar positions within the healthcare industry in that area. As of my last data update in October 2023, Patient Access Representatives generally earn between $15 to $20 per hour depending on experience, skills, and specific employer factors. If the hourly rate you have falls within this range, it can be considered competitive; however, if it is significantly lower, it may not align with industry standards. Additionally, factors such as benefits, job responsibilities, and work environment should also be taken into account when evaluating overall competitiveness.

Job description:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar plays a crucial role in facilitating a seamless and timely registration and admission process.

Essential Functions and Responsibilities:

• Efficiently and accurately performs registration and financial tasks using the Electronic Medical Record (EMR) system, which includes employing thorough interviewing techniques and registering patients in the appropriate status. Adheres to registration protocols to ensure accurate and timely documentation of demographic and financial information, while obtaining and scanning necessary forms into the medical record according to departmental guidelines.
  • Warmly welcomes customers with prompt and friendly service.
  • Collects, documents, and scans all required demographic and financial data.
  • Guides patients to the appropriate settings, providing explanations and addressing any delays with courtesy.
  • Maintains professionalism and diplomacy at all times, abiding by established standards outlined in the department’s professionalism policy.
  • Accurately estimates and collects copayments, deductibles, and any other financial obligations from patients.
  • Adheres to compliance guidelines as specified in the Hospital and Department Compliance Plans, consistent with Meaningful Use requirements.
• Implements recurring visit processing in accordance with established protocols.
• May facilitate the use of electronic registration tools when available (e.g., Wacom tablets, iPads).
  • Performs additional duties as assigned by management.

Qualifications:

• Required:
  • High school diploma or equivalent.
  • A minimum of one year of experience in a customer service role or within the healthcare industry.
• Preferred:
  • Familiarity with Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, as well as Electronic Eligibility Systems and relevant third-party payer websites for verification purposes.
  • Knowledge of medical terminology.

Knowledge, Skills, and Abilities:

• Exhibits characteristics that reflect the values, vision, mission, policies, and procedures of McLaren Health Care.
• Upholds service excellence standards:
  • Responds swiftly, professionally, and courteously to all customer needs.
  • Collaborates and communicates effectively with all team members at McLaren Health Care.
  • Participates in continuous quality improvement efforts.
  • Capable of understanding, explaining, calculating, analyzing, and interpreting daily information effectively.
• Ensures all customer interactions are conducted in a professional and courteous manner:
  • Communicates verbally and in writing in a consistently positive, enthusiastic, and open manner with all internal and external customers.
  • Operates independently with a self-directed, non-confrontational, and collaborative approach.
  • Actively seeks opportunities to enhance processes for more efficient and effective outcomes.
  • Fosters positive relationships with internal and external stakeholders by being receptive to customer feedback and participating in continuous quality improvement initiatives.
  • Embodies the Mission and Vision in daily interactions, demonstrating initiative and ownership in supporting the goals of McLaren Health Care.
  • Upholds high ethical standards.

Additional Information:

• Schedule: Part-time
• Requisition ID: 24007115
• Daily Work Hours: 10:00 AM – 10:30 PM
• Hours Per Pay Period: 48
• On Call: No
• Weekends: Yes

Equal Opportunity Employer:
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran status, or other classifications protected by law.

Job Posting Date: Thu, 07 Nov 2024 07:23:05 GMT

Apply now!