Patient Concierge, Front Desk Associate-Cardinal Health

Job Description

Job Title: Patient Concierge, Front Desk Associate

Company: Cardinal Health

Location: Middleburg Heights, OH

Pay: $18 per hour

AI Pay Analysis: The hourly rate of $18 for a “Patient Concierge, Front Desk Associate” position in Middleburg Heights, OH, is relatively competitive compared to industry standards for similar roles in the region. As of 2023, the average hourly wage for front desk associates in healthcare settings typically ranges from $15 to $20, depending on factors like experience and specific employer practices. While $18 is on the higher end of this spectrum, it may also reflect the demands of the role, including customer service and administrative responsibilities. Therefore, this rate appears to align well with market expectations, making it an attractive offer for candidates while remaining viable for employers.

Job description:
What the Patient Concierge contributes to Cardinal Health

The Practice Operations Management team oversees the business and administrative functions of a medical practice. In this role, the Patient Concierge serves as the initial point of contact for patients and their families at the Southwest Urology clinic. Responsibilities include greeting patients, confirming demographic and insurance data, managing phone inquiries, scheduling appointments, and performing additional assigned tasks. Success in this position relies heavily on strong customer service skills and meticulous attention to detail.

Responsibilities:
– Welcome patients and their families upon arrival.
– Manage incoming phone calls, distribute faxes, and prepare patient files.
– Schedule appointments for patients.
– Accurately receive and record patient payment transactions.
– Enter, verify, and update patient demographic and insurance information.
– Obtain insurance verifications, pre-authorizations, and pre-determinations.
– Process record requests from external sources.
– Scan documents into imaging software.
– Maintain regular attendance and punctuality.
– Collaborate with the team to achieve related results as required.
– Ensure timely processing and reporting to meet deadlines consistently.
– Perform other functions as directed by management.

Qualifications:
– Ability to work a flexible schedule as needed.
– Proficient typing skills, with a minimum speed of 40 words per minute.
– Valid driver’s license and reliable transportation.
– High School Diploma or equivalent is required.

Preferred Skills:
– Familiarity with medical terminology.
– At least one year of office experience is preferred.
– Experience with accessing and updating electronic medical record (EMR) systems.

Expected Contributions at This Level:
– Applies acquired job skills as well as company policies and procedures to complete standard tasks.
– Addresses routine assignments that entail basic problem resolution.
– Refers to policies and historical practices for guidance.
– Operates under general supervision for standard work, with detailed instructions provided for new assignments.
– Consults with supervisors or senior peers regarding complex or unusual problems.

Starting Pay Rate: $18 per hour
Bonus Eligibility: No

Benefits:
Cardinal Health offers an extensive array of benefits designed to support the health and well-being of its employees, including:
– Medical, dental, and vision insurance.
– Paid time off plan.
– Health Savings Account (HSA).
– 401(k) savings plan.
– Early access to wages through myFlexPay.
– Flexible Spending Accounts (FSAs).
– Short-term and long-term disability coverage.
– Work-Life resources.
– Paid parental leave.
– Healthy lifestyle programs.

Application Window: Anticipated to close on 4/13/2025. Interested candidates are encouraged to submit their applications promptly. Candidates who are returning to the workforce, individuals with disabilities, those without a college degree, and veterans are strongly encouraged to apply.

Cardinal Health is committed to fostering an inclusive workplace that values diversity in thought, experience, and background. We celebrate the transformative power of our differences, ensuring all employees can be their authentic selves each day. As an Equal Opportunity/Affirmative Action employer, Cardinal Health welcomes all qualified applicants without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with respect to public assistance, genetic status, or any other status protected by federal, state, or local law.

Job Posting Date: Fri, 21 Mar 2025 07:24:38 GMT

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