Patient Services Representative-Corewell Health

Job Description

Job Title: Patient Services Representative

Company: Corewell Health

Location: Grand Rapids, MI

Pay: $17.67 per hour

AI Pay Analysis: The hourly rate of $17.67 for a Patient Services Representative in Grand Rapids, MI, is generally considered to be on the lower end of average compensation for this role. According to various salary data sources, the typical hourly wage for Patient Services Representatives in the broader region and industry averages around $18 to $25 per hour, depending on factors like experience, specific employer, and additional responsibilities. While this rate may be competitive for entry-level positions, it may not align well with industry standards for more experienced representatives, particularly in a healthcare-focused market like Grand Rapids, where demand for skilled administrative roles often leads to higher pay.

Job description:

Starting pay is $17.67 per hour or higher, commensurate with years of experience.

Practice and Culture
Our comprehensive heart and vascular team collaborates effectively to provide care for both patients who are early in their cardiovascular journey and those in need of advanced treatments. We prioritize equitable treatment and focus on positive outcomes, committed to assisting our patients. We highly value feedback from our staff, recognizing that their insights are instrumental in our collective success.

Job Summary
As a Patient Services Representative at Corewell Health, you will be integral to delivering exceptional healthcare services to our patients. You will collaborate with a dedicated team to provide essential registration, concierge, and clerical services. Your contributions will significantly impact the lives of those we serve.

Essential Functions

• Address complex patient/customer issues, demonstrating high-level discernment during patient registration in treatment areas.
• Perform administrative duties including, but not limited to: assisting with patient check-out; scheduling appointments, managing referrals, and coordinating tests and surgeries; maintaining and updating provider templates; navigating external patient referral portals; and reconciling multi-department deposits.
• Obtain and verify insurance authorizations, and assist with appeals for retroactive insurance denials.
• Execute intricate EMR/EHR tasks, including scanning and faxing documents via Right Fax to EPIC.
• Support the onboarding of new team members by utilizing standard work guidelines.
• Be prepared to fulfill the role of Patient Services Representative Associate as necessary.
• Engage actively in safety initiatives and risk mitigation efforts, ensuring timely completion of all position and unit safety competencies and requirements.

Qualifications
Required:

• High School Diploma or equivalent.
• A minimum of 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, or similar roles.

About Corewell Health
At Corewell Health, you will play a crucial role in providing personalized healthcare to our patients, members, and communities. We are dedicated to nurturing your professional growth. Our exemplary teams, comprising collaborators, leaders, and innovators, collectively work towards our unified mission: to enhance health, promote humanity, and inspire hope. Join our nationally recognized health system, which is driven by a vision of continued progress and excellence.

How Corewell Health Cares for You
We offer a comprehensive benefits package designed to meet your financial, health, and work-life balance goals.

• On-demand pay program powered by Payactiv.
• Discounts on a multitude of services, including restaurants, phone plans, and spas.
• Optional identity theft protection, home and auto insurance, and pet insurance.
• Traditional and Roth retirement options with service contributions and matching savings.

Primary Location: Heart & Vascular Center – 2900 Bradford – Grand Rapids
Department Name: Cardiovascular Medicine – Grand Rapids – HB
Employment Type: Full-time
Shift: Day (United States of America)
Weekly Scheduled Hours: 40
Hours of Work: 8 a.m. – 4:30 p.m.
Days Worked: Monday – Friday
Weekend Frequency: N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to ensuring a safe environment for our team members, patients, visitors, and community. We maintain a drug-free workplace and require compliance with the MMR, Varicella, Tdap, and Influenza vaccination requirements for on-site or hybrid roles. We are dedicated to supporting prospective team members who may require reasonable accommodations during the application process, to effectively perform the essential functions of their job, or to enjoy equal benefits and privileges due to disability, pregnancy, or sincerely held religious beliefs.

Corewell Health grants equal employment opportunities to all qualified individuals without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where everyone is encouraged to bring their authentic selves to work is essential to the well-being of our organization. As a health system, we are advocates for equity in our care for patients, communities, and one another. From workshops fostering cultural intelligence to our inclusion resource groups, we are committed to ongoing initiatives that promote our values of diversity, equity, and inclusion in all aspects of our work. We welcome those who share this commitment to join our team.

For assistance in completing the application process, please contact 616.486.7447.

Job Posting Date: Fri, 15 Nov 2024 07:03:35 GMT

Apply now!