Patient Services Representative Scheduling Orthopedic Health-Corewell Health

Job Description

Job Title: Patient Services Representative Scheduling Orthopedic Health

Company: Corewell Health

Location: Grand Rapids, MI

Pay: $17.67 per hour

AI Pay Analysis: The hourly rate of $17.67 for a “Patient Services Representative Scheduling Orthopedic Health” in Grand Rapids, MI, is slightly below the average for similar positions in the healthcare industry. Typically, patient service representatives or scheduling coordinators in healthcare settings earn between $18 and $23 per hour, depending on experience and specific job responsibilities. Given the cost of living in Grand Rapids and the demand for skilled positions in healthcare, the offered rate may not be fully competitive, potentially affecting applicant interest and staff retention. Therefore, while it may be acceptable for entry-level positions, it would benefit from reconsideration to attract and maintain qualified candidates.

Job description:

Starting pay is $17.67 per hour or higher, commensurate with years of experience.

Job Summary
As a Patient Services Representative at Corewell Health, you will be instrumental in providing exceptional healthcare services to our patients. Your role will encompass teamwork in delivering registration, concierge, and clerical services, contributing significantly to the well-being of those we serve.

Essential Functions
You will take on complex patient and customer problem-solving responsibilities, utilizing high-level discernment during patient registration in treatment rooms. Key administrative functions will include assisting with patient check-outs, scheduling appointments, processing incoming and outgoing referrals, coordinating in-office procedures, surgeries, and tests, as well as reviewing medical records for incoming referrals. You will maintain and modify provider templates, navigate external patient referral portals, and reconcile deposits across multiple departments.

Additionally, you will be responsible for obtaining and verifying insurance authorizations, assisting with retroactive insurance denials and appeals, and managing complex EMR/EHR scanning and faxing tasks using Right Fax and EPIC. You will also assist in training new team members using established standard work procedures. When necessary, you should be capable of performing the duties of a Patient Services Representative, Associate.

Active participation in safety initiatives and risk mitigation measures is essential, along with timely completion of all required position and unit safety competencies.

Qualifications
Required

• High School Diploma or equivalent
• A minimum of 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or related fields

About Corewell Health
At Corewell Health, team members play a crucial role in delivering personalized healthcare to our patients, members, and communities. We are dedicated to fostering and investing in your growth. Our exceptional teams consist of collaborators, leaders, and innovators, all united in our mission to enhance health, promote humanity, and inspire hope. Join a nationally recognized health system with a bold vision for ongoing advancement and excellence.

How Corewell Health Cares for You
We offer a comprehensive benefits package designed to support your financial, health, and work/life balance goals. Benefits include:

• An on-demand pay program powered by Payactiv
• Discounts on various products and services such as restaurants, phone plans, spas, and more
• Optional identity theft protection, and home, auto, and pet insurance
• Traditional and Roth retirement options, including service contribution and matching savings
  Please note that eligibility for benefits is determined by employment type and status.

Primary Location
SITE – 2770 East Beltline Avenue NE, Grand Rapids

Department Name
Orthopedic Shared Services – 2770 East Beltline

Employment Type
Full-time

Shift
Day (United States of America)

Weekly Scheduled Hours
40

Hours of Work
8:00 a.m. – 5:00 p.m.

Days Worked
Monday – Friday

Weekend Frequency
N/A

Application Instructions for Current Corewell Health Team Members
We encourage current Corewell Health team members to apply through the "Find Jobs" section of their Workday account. This career site is intended for non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and the community. We maintain a drug-free workplace and require compliance with the MMR, Varicella, Tdap, and Influenza vaccination requirements for those in an on-site or hybrid role. We are dedicated to supporting prospective team members who may need reasonable accommodations in the application process or for performing essential job functions due to disability, pregnancy, or sincerely held religious beliefs.

Corewell Health ensures equal employment opportunities for all qualified individuals, irrespective of race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We pride ourselves on an interconnected and collaborative culture that encourages everyone to bring their whole selves to work. As a health system, we advocate for equity for our patients, communities, and colleagues. Our commitment includes initiatives aimed at developing cultural intelligence and providing inclusion resource groups, actively advancing our values of diversity, equity, and inclusion across all facets of our operations. We invite applicants who share this dedication to join our team.

For assistance with the application process, please call 616.486.7447.

Job Posting Date: Wed, 12 Feb 2025 08:23:03 GMT

Apply now!