PCC – General Offices-DentalWorks

Canton, MI
November 12, 2024
Full Time
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Job Description

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Job Title: PCC – General Offices

Company: DentalWorks

Location: Canton, MI

Pay:

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Job description:

Our company is seeking a motivated and talented Patient Care Coordinator to serve as the primary point of contact for patients within our offices. The Patient Care Coordinator will be responsible for greeting patients, introducing them to the office environment, coordinating treatment services, and fostering strong patient relationships. A key attribute of this role is the ability to communicate effectively and a commitment to delivering exemplary customer service, alongside a keen aptitude for sales. The overarching objective of the Patient Care Coordinator is to ensure that every patient feels welcomed and comfortable, ultimately providing each individual with an unparalleled patient experience.

Job Responsibilities/Duties:

  • Set and achieve personal sales goals while contributing to the overall success of the team.
  • Greet patients promptly and professionally in an engaging manner.
  • Introduce new patients to the office and staff members.
  • Provide patient consultations, clearly communicating information regarding recommended treatments.
  • Discuss service costs, insurance coverage, and payment options with patients.
  • Cultivate lasting relationships with patients by following up on visits and suggesting new or alternative treatments.
  • Nurture patient relationships to promote retention.
  • Collaborate with team members to ensure the highest level of service for every customer.
  • Support local marketing initiatives aimed at enhancing brand awareness and driving new patient growth.

At Western Dental – Brident, we offer a competitive benefits package designed to improve the quality of life for our Team Members, who are eligible for benefits based on their full-time status:

  • Paid Time Off (PTO)
  • Medical
  • Dental
  • Vision
  • Continuing education and advancement opportunities
  • 401(k) plan

With comprehensive administrative and technological support, as well as robust management systems in place, our dental practices are dedicated to providing outstanding patient care, while ensuring that our Team Members are recognized and valued as professional colleagues.

Qualifications:

  • A minimum of 2 years of experience in sales, customer service, or a related field.
  • Bilingual proficiency in Spanish and English is preferred.
  • Demonstrated ability to manage patient concerns positively and proactively, while prioritizing multiple tasks in a fast-paced environment.
  • Capacity to quickly learn new procedures and processes.
  • Excellent communication and interpersonal skills.
  • A high level of ownership, accountability, and initiative.
  • A friendly, outgoing, and motivated personality.

Job Posting Date: Tue, 12 Nov 2024 08:56:56 GMT

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