Personal Shopper-SpartanNash

Job Description

Job Title: Personal Shopper

Company: SpartanNash

Location: Boyne City, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Personal Shopper in Boyne City, MI, it’s important to consider the local cost of living, demand for such services, and average wages in the retail or personal shopping industry within that area. Generally, personal shopper rates across the United States range from $15 to $30 per hour, depending on experience, clientele, and specific responsibilities. Given that Boyne City is a smaller community, the rates may trend toward the lower end of that spectrum, but competitive pay would still be essential for attracting and retaining qualified individuals. If the offered rate falls within or above this range, particularly considering any unique local economic factors, it would be competitive and in line with industry standards. Conversely, if it falls significantly below this range, it might struggle to attract talent.

Job description:
This position is essential for leading the eCommerce process of receiving grocery orders from customers online. The incumbent will ensure that orders are accurately picked, properly bagged, and appropriately stored (in refrigeration or freezers as needed) for timely pick-up.

Key Responsibilities:

– Oversee the eCommerce process for online customer orders and either personally pick or delegate the picking of orders.
– Review customer comments and special instructions to ensure that selected products meet customer requests, addressing any issues, such as product substitutions, as necessary.
– Maintain quality control by handling products with care, especially perishables and delicate items, during the selection and packing stages to minimize damage and enhance customer satisfaction.
– Scan order products and verify order totals, including items priced by weight (e.g., produce, deli, and meat/seafood), as well as any substituted items.
– Adhere to proper procedures for the storage of orders, maintaining appropriate temperatures as required.
– Immediately report customer issues, including shortages, overages, and damages, to store management.
– Investigate and resolve customer complaints and problems in a timely and effective manner.
– Deliver focused and effective customer service.
– Implement company service programs and exemplify high standards of service to achieve positive customer satisfaction.
– Adhere to all PPE and safety guidelines, as well as food safety and cleaning expectations.
– Follow guest experience guidelines and may undertake tasks in other departments based on customer experience needs.
– Additional responsibilities may be assigned as required.

Qualifications:

– High school diploma or GED preferred.
– At least one year of retail or related experience is preferred.
– Strong written and verbal communication skills, with the ability to engage clearly and professionally with customers.
– Excellent organizational and prioritization abilities.
– Proficient problem-solving and decision-making skills.
– Knowledge of suggestive selling and product details.
– Detail-oriented with the capacity to acquire knowledge of products and store layout for efficient picking processes.
– Proficient in MS Office applications (e.g., Word, Excel, PowerPoint).
– Flexibility to work varying schedules based on departmental needs.

Physical Requirements:

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The role may require frequent lifting or moving up to 30 pounds and occasional lifting of up to 50 pounds. The associate will be required to stand and walk for extended periods and may frequently bend, stoop, twist, and turn. Exposure to a typical retail store environment includes varied temperatures, outside weather conditions, and a generally low to moderate noise level. Travel requirements may vary based on assignment.

As part of our “People First” culture, SpartanNash is proud to offer an inclusive work environment. We are an Equal Opportunity Employer, including those with disabilities and veterans, and we celebrate diversity, believing that a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. Note that we are unable to sponsor work visas for this position.

Job Posting Date: Fri, 01 Nov 2024 07:02:05 GMT

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