Job Description
Job Title: Pharmacy Operations Manager
Company: Walgreens
Location: Lincoln Park, MI
Pay: $22.5 – 31 per hour
AI Pay Analysis: The hourly rate of $22.50 to $31 for a Pharmacy Operations Manager in Lincoln Park, MI, appears to be on the lower end compared to industry standards. According to various salary databases, the typical salary for Pharmacy Operations Managers in Michigan generally ranges from approximately $30 to $45 per hour, depending on factors like experience, education, and specific employer. Given the responsibilities typically associated with this role, including overseeing pharmacy operations, managing staff, and ensuring compliance with regulations, the offered rate may not be competitive for attracting qualified candidates. Overall, this pay range may hinder the ability to recruit experienced professionals in the field.
Job description:
As permitted by state and federal laws and regulations, you will be responsible for overseeing day-to-day non-clinical pharmacy operations and administrative activities. This includes ensuring an efficient pharmacy workflow and delivering a positive patient experience while serving as a full-time certified pharmacy technician.
Your duties will include operating pharmacy systems to retrieve patient and drug information and processing prescriptions. Under the supervision of a pharmacist, you will supervise pharmacy technicians and pharmacy cashiers, adhering to company policies, applicable laws, regulations, and ethical standards.
You will oversee the selection, scheduling, and development of pharmacy technician personnel, leading their training, coaching, and performance management initiatives. You will also make decisions regarding performance management actions, including discipline and termination.
Customer Experience
Engage customers and patients by welcoming them and providing assistance with both products and services. You will resolve customer complaints, respond promptly to inquiries, and answer non-clinical questions to ensure a satisfactory customer experience while modeling and sharing exemplary customer service practices.
Foster strong relationships with customers by anticipating their needs and proactively offering services to enhance their experiences with the pharmacy, with a focus on expanding healthcare service offerings.
Operations
Assist the pharmacist with patient care delivery tasks, including patient registration, prescription data entry, medication preparation, counting, and verification, where permitted by law. You will also handle patient and physician calls under the supervision of a pharmacist. Additionally, you will assist with healthcare service offerings, including vaccine administration and health screenings, in compliance with legal regulations.
Utilizing authorized company policies and the relevant laws and regulations, exercise independent judgment to delegate and assign non-clinical tasks within the pharmacy. Ensure timely completion of assigned tasks and hold team members accountable for efficient workflow.
Prepare and maintain required reports and records as directed by the Pharmacy Manager or pharmacist, complying with company and regulatory requirements.
Manage core pharmacy workflow while driving operational excellence. This includes coordinating daily activities, recommending pharmacy hour allocations, and ensuring a clean, organized, and well-stocked environment.
Under the guidance of the pharmacist, apply independent judgment to ensure adherence to all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manage the preparation for the annual inventory.
Complete all non-clinical patient calls as required, ensuring thorough follow-up.
Facilitate the rollout of new technologies and processes, champion change initiatives, and engage the team in action planning. Ensure proper operation and maintenance of pharmacy department equipment, while collaborating with the Pharmacy Manager on recordkeeping and security safeguards.
Strictly adhere to Walgreen Co. policies related to Good Faith Dispensing in all applicable prescription-dispensing activities, ensuring compliance with established protocols.
Maintain an understanding of Company asset protection techniques and support the Pharmacy Manager in monitoring for diversion risks, reporting any concerns that could jeopardize pharmacy security.
Communicate any prescription errors promptly to the accountable pharmacist, following Company policies and procedures related to pharmacy errors and the Continuous Quality Improvement Program.
Ensure accurate processing of insurance claims to resolve customer issues and minimize payment rejections. Engage with insurance companies and medical providers as needed, participating in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing pharmacy financials, operational quality, and customer service to identify improvement opportunities.
Manage the Community Outreach Portal and, under the direction of the Pharmacy Manager, coordinate assignments for pharmacists at off-site immunization clinics and community events, while building and maintaining relationships with retail partners.
People & Performance Management
Lead performance management initiatives for pharmacy technicians, making informed decisions and recommendations regarding discipline and termination. Ensure compliance with constructive discipline policies while holding technicians accountable for attendance and punctuality. Focus on enhancing team performance through engagement and action planning.
Oversee technician hiring, onboarding, training, and scheduling, ensuring compliance with company policies and timely completion of required training.
Identify gaps in pharmacy operations knowledge among team members, providing support through direct training or by assigning appropriate learning modules.
Assist the Pharmacy Manager in ensuring that all pharmacy team member licenses, registrations, and certifications are current, compliant with all regulatory and legal requirements, and documented using available resources such as the Walgreens Online Verification System.
Ensure adherence to proper procedures for selection, recruitment, record retention, and training in accordance with Company policy and applicable local, state, and federal laws.
Training & Personal Development
Maintain PTCB certification through the designated PTCB training program and/or other state-required certifications/registrations.
Continuously enhance and update knowledge and skills related to pharmacy and healthcare.
Obtain necessary certifications, education credits, and training, including LTMP e-modules, as required by the Company, while following performance improvement plans provided by the Pharmacy Manager.
Engage in professional development by reflecting on personal performance, seeking constructive feedback, and utilizing the Healthcare Supervisor as a mentor and coach.
Communication
Maintain open lines of communication with the pharmacy team, ensuring that messages from the support center and other key communications are effectively relayed.
Participate in important store/pharmacy meetings, including brief daily meetings and weekly check-ins with the Store Manager.
External Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (excluding Puerto Rico).
A minimum of one year of experience as a pharmacy technician in a retail or hospital environment.
Fluency in reading, writing, and speaking English (excluding Puerto Rico).
Willingness to work a flexible schedule, including evenings and weekends.
Preferred Qualifications
Previous experience in people management or leadership roles.
Prior work experience with Walgreens, achieving an Exceeding Expectation rating in the most recent performance evaluation.
We welcome applications from qualified individuals with arrest and conviction records. This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 to $31.00 per hour. The actual hourly salary offered will depend on various factors including geography, skills and abilities, education, and experience. This opportunity will remain open until filled. For information regarding benefits, please click here or copy and paste the following URL into your browser: jobs.walgreens.com/benefits.
Job Posting Date: Mon, 25 Nov 2024 07:02:10 GMT
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