Pharmacy Operations Manager-Walgreens

Job Description

Job Title: Pharmacy Operations Manager

Company: Walgreens

Location: Livonia, MI

Pay: $22.5 – 31 per hour

AI Pay Analysis: The hourly rate of $22.50 to $31 for a Pharmacy Operations Manager in Livonia, MI, is relatively low compared to industry standards for this role, which typically ranges from $30 to $50 per hour depending on experience, company size, and specific responsibilities. In Michigan, a Pharmacy Operations Manager usually requires a mix of pharmacy experience and managerial skills, warranting a higher compensation due to the complexities of the position, including oversight of pharmacy operations, compliance with regulations, and staff management. Therefore, this pay range may not be competitive, particularly for professionals with significant experience or in larger healthcare facilities where salaries tend to be higher.

Job description:

• In accordance with applicable state and federal laws and regulations, the individual will be responsible for overseeing daily non-clinical pharmacy operations and administrative tasks, ensuring efficient pharmacy workflow and an exceptional patient experience. This role necessitates serving as a full-time certified pharmacy technician.
• The responsibilities include operating pharmacy systems to gather patient and drug information as well as processing prescriptions. Under the supervision of a pharmacist, this position entails supervising pharmacy technicians and cashiers in compliance with company policies, legal statutes, and ethical standards.
• This role involves the selection, scheduling, and development of pharmacy technicians. The individual will lead training, coaching, and performance management initiatives for the pharmacy technician team and participate in decisions regarding performance evaluations, including disciplinary actions and terminations.

Customer Experience

• The individual will engage with customers and patients by providing greetings and assistance with products and services. This includes resolving complaints, responding to inquiries in a timely manner, and answering non-clinical questions to foster a positive customer experience while exemplifying best practices in customer service.
• Strong relationships with customers will be developed by anticipating their needs and proactively offering services to enhance their experience within the pharmacy. Emphasis will be placed on improving customer satisfaction through a focus on healthcare services.

Operations

• The role entails assisting pharmacists in delivering patient care, which includes patient registration, prescription data entry, and medication preparation, including counting and verifying, as permitted by law. The individual will complete patient and physician communications under a pharmacist’s supervision, including assisting with healthcare services such as vaccine administration and health screenings, in accordance with legal regulations.
• This position will exercise independent judgment in delegating, directing, and assigning non-clinical tasks within the pharmacy, ensuring timely completion and accountability for efficient workflow.
• Under the guidance of the Pharmacy Manager or pharmacist, the individual will prepare reports and maintain records as required by company policies and government agencies.
• Management of core pharmacy workflow and the pursuit of operational excellence will be critical. The individual will organize daily pharmacy activities, recommend hour allocations, and ensure that the workspace remains clean, organized, and adequately supplied.
• With the pharmacist’s direction, this role involves exercising independent judgment to maintain compliance in business and administrative activities and manage pharmacy inventory tasks that do not necessitate pharmacist licensure. The individual will also oversee annual inventory preparation.
• The completion of non-clinical patient calls will be an essential accountability of this role.
• This position will champion new technology and process implementations, fostering change and engaging the team in actionable planning. The individual will ensure the proper operation and maintenance of pharmacy equipment and, in collaboration with the Pharmacy Manager, uphold recordkeeping and security measures.
• Strict adherence to the company’s Good Faith Dispensing policy during prescription-dispensing activities is crucial, alongside a clear understanding of the role in satisfying Good Faith Dispensing criteria.
• Knowledge of Company asset protection techniques will be maintained, and the individual will support the Pharmacy Manager with diversion monitoring and report any security concerns promptly.
• Prescription errors must be communicated to the responsible pharmacist, and adherence to company policies and the Continuous Quality Improvement Program regarding pharmacy errors is mandatory.
• Ensuring accurate insurance claims processing to prevent payment rejections and timely follow-up with insurance companies and medical providers will be key responsibilities, alongside participating in third-party audits.
• This role will assist and support the Store Manager and Pharmacy Manager in efforts to assess and enhance pharmacy financial performance, operational quality, and customer service.
• Management of the Community Outreach Portal will be required, along with the coordination and assignment of pharmacists to off-site immunization clinics and community events, fostering partnerships with retail organizations.

People & Performance Management

• The individual will lead performance management for pharmacy technicians, making decisions related to discipline, suspension, and termination in line with constructive discipline policies. Compliance with state and federal laws must be ensured, along with accountability for attendance and punctuality.
• Responsibilities will include overseeing technician hiring, onboarding, training, and scheduling, ensuring timely training completion as per established company policies and procedures.
• Identifying knowledge gaps within pharmacy operations among team members and facilitating their training, either through hands-on instruction or learning module assignments, will be a key aspect of this role.
• Support for the Pharmacy Manager in monitoring active licenses, registrations, and certifications for all pharmacy and team members, ensuring compliance with all regulatory requirements, is required. Utilization of resources such as the Walgreens Online Verification System will be encouraged for documenting licensure status.
• This position will ensure adherence to company policies and relevant laws in the areas of recruitment, record retention, and training procedures.

Training & Personal Development

• Maintaining PTCB certification through the designated training program and/or state-required certification/registration is essential.
• The individual will continuously enhance their knowledge and skills related to pharmacy and healthcare.
• Obtaining necessary certifications, educational credits, and training, such as LTMP e-modules, mandated by the company will be necessary, along with participation in performance improvement plans set by the Pharmacy Manager.
• Professional development will be prioritized by monitoring personal performance, actively seeking constructive feedback, and leveraging the Healthcare Supervisor for mentorship and coaching.

Communication

• Effective communication with the pharmacy team is paramount, ensuring the relay of messages from the support center and other key communications as needed.
• Participation in essential store and pharmacy meetings, including brief daily meetings and weekly check-ins with the Store Manager, will be required.

External Basic Qualifications

• A High School Diploma, GED, or equivalent is required.
• PTCB or ExCPT certification is necessary (with the exception of Puerto Rico).
• A minimum of one year of work experience as a pharmacy technician in a retail or hospital environment is required.
• The ability to read, write, and speak English fluently is essential (with the exception of Puerto Rico).
• A willingness to work a flexible schedule, including evenings and weekends, is mandatory.

Preferred Qualifications

• Previous experience in a people management or leadership role is advantageous.
• Prior work experience with Walgreens, coupled with an ‘Exceeding Expectations’ rating on the last performance evaluation, is preferred.

We are committed to providing equal employment opportunities and will consider qualified applicants with arrest and conviction records. This position offers a salary range of $22.50 to $31.00 per hour, dependent on various factors including geographic location, skills, education, and experience. The role will remain open until filled. For additional information on benefits, please visit [benefits link].

Job Posting Date: Wed, 01 Jan 2025 07:04:13 GMT

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