Player’s Club Clerk-Kewadin Casinos

Job Description

Job Title: Player’s Club Clerk

Company: Kewadin Casinos

Location: Hessel, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Player’s Club Clerk in Hessel, MI, is generally competitive, considering the local cost of living and market standards. In Michigan, the average wage for similar positions in the gaming and hospitality sectors typically hovers between $14 and $18 per hour, depending on the establishment and level of experience required. Hessel, being a smaller town, may have slightly lower average wages than metropolitan areas, but the offered rate aligns well with local trends while also being mindful of the state’s minimum wage laws. Overall, the compensation appears reasonable and appealing for entry-level positions within this niche industry in that region.

Job description:
POSITION SUMMARY:
The Players Club Clerk plays a vital role in enhancing the customer experience at our Casino by welcoming patrons and actively promoting, enrolling, and communicating the benefits of the Player’s Club Program. Reporting to the Players Club Supervisor or Shift Manager/Director of Player Development, this position demands a commitment to delivering attentive, cheerful, and professional service to all customers, both internal and external. The Clerk continuously strives to exceed customer expectations and provide exemplary service.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
– Accurately inputs and updates player information daily in the player-tracking computer database.
– Distributes coupons, packages, and Kewadin Credits to hotel guests, bus groups, and Casino patrons/customers.
– Facilitates the daily operations of weekly promotions, which includes conducting random player selections, announcing winners’ names, distributing prizes, and managing overall promotion logistics.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
– Ensures compliance with all Company and departmental policies and procedures.
– Attends mandatory meetings and training sessions.
– Remains well-informed and provides customers with the latest updates on Casino-wide promotions and entertainment offerings.
– Performs any other job-related duties as assigned.

CONTACTS:
Interacts with immediate peers, colleagues in other departments, immediate supervisors/managers, management personnel from other departments, and customers.

PHYSICAL REQUIREMENTS:
The position is primarily sedentary, involving sitting and lifting a maximum of 10 pounds. Physical factors include constant typing; frequent standing, sitting, near vision usage, and hearing, with occasional walking. The working environment involves regular exposure to noise, air quality variations, and dim lighting. Potential hazards include frequent client interaction and risk of infectious exposure.

REQUIREMENTS:
Education: A high school diploma or equivalent is preferred.
Experience: Not applicable.
Certification/License: Completion and passing of a criminal background investigation in accordance with the National Indian Gaming Commission regulations is required.
Knowledge, Skills, and Abilities:
– Must possess knowledge or demonstrate the capacity to learn about the Northern Rewards Club and its membership benefits, emphasizing the importance of card usage by customers.
– Must be familiar with or be able to learn the layout of the Casino and Hotel complex.
– Must have knowledge of or the ability to acquire information about all Casino promotions and entertainment options.
– Must understand or be willing to learn about the local area, including lodging, dining, shopping, and special events.
– Must be knowledgeable of or willing to learn about the benefits of Direct Mail and Comping/Point System.
– Proficient in word processing, spreadsheet, and database software.
– Excellent communication skills are essential, with the ability to convey information clearly, both in person, in writing, and via telephone and email.
– Flexibility to work a variety of shifts, including nights, weekends, and holidays is required.
– Ability to build and maintain effective working relationships with supervisory staff, coworkers, and the public is essential.
– Willingness to work extended hours as needed.
– Preference will be given to Native American applicants.

Job Posting Date: Sat, 22 Mar 2025 23:20:01 GMT

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