PM Guest Service Specialist-Park Place Hotel

Job Description

Job Title: PM Guest Service Specialist

Company: Park Place Hotel

Location: Traverse City, MI

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a “PM Guest Service Specialist” in Traverse City, MI appears to be relatively competitive, though it largely depends on several factors including experience, specific job responsibilities, and the local cost of living. As of late 2023, the average hourly wage for similar roles in the hospitality and customer service sectors typically ranges from $15 to $22 per hour, with some positions offering higher pay based on skills or seniority. Considering Traverse City’s seasonal tourism economy, which often drives demand for guest services, $18 per hour aligns well with industry standards, offering a reasonable wage that could attract candidates while remaining enticing amid local employment options.

Job description:
The Park Place Hotel, a historic cornerstone of Traverse City’s hospitality, is seeking a dedicated Front Desk Agent to fill a full-time, evening-only position. As the face of our hotel, you will provide exceptional service to our guests, ensuring a welcoming and memorable experience that reflects our 1930s elegance.

Responsibilities:
– Greet and check in guests promptly and professionally, accommodating all needs and requests.
– Deliver personalized guest services by offering recommendations and solutions to ensure guest satisfaction.
– Conduct efficient checkouts, ensuring accurate billing and payment processing.
– Maintain a vigilant presence at the front desk, delivering warm and attentive hospitality at all times.
– Address guest inquiries, complaints, and special requests, adhering to our policy of always saying yes.
– Assist with reservations, guest arrivals, and coordination of various guest services.
– Maintain a clean, organized, and professional work environment.
– Complete end-of-shift reports and documentation as required.

Requirements:
– Strong customer service skills accompanied by a positive, proactive attitude.
– Ability to multitask and remain composed under pressure.
– Availability for evening shifts, weekends, and holidays as required.
– Previous experience in hospitality or front desk operations is advantageous but not mandatory.
– Capability to stand for extended periods and perform light lifting.

Why Join Us?
At the Park Place Hotel, you will become part of a team that prioritizes exceptional guest experiences and timeless hospitality. If you are motivated, reliable, and eager to make a difference, we would be delighted to meet you.

Job Posting Date: Wed, 18 Dec 2024 06:01:19 GMT

Apply now!