PM Guest Service Specialist-Park Place Hotel

Job Description

Job Title: PM Guest Service Specialist

Company: Park Place Hotel

Location: Traverse City, MI

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a “PM Guest Service Specialist” in Traverse City, MI, appears to be relatively competitive but may vary based on factors such as experience, specific employer, and the nature of the hospitality sector in the area. According to industry standards, entry-level positions in guest services typically range from $15 to $20 per hour, while more experienced roles can command higher wages, especially in regions with a tourism focus like Traverse City. Considering the cost of living in Michigan and the region’s tourism-driven economy, $18 per hour is on the lower to mid-range spectrum, suggesting it could attract candidates but may not be sufficient for retaining talent over the long term without additional benefits or incentives.

Job description:

The Park Place Hotel, an esteemed landmark in Traverse City’s hospitality scene, is actively seeking a dedicated Front Desk Agent to join our team in a full-time evening position. In this role, you will serve as the welcoming presence of our hotel, committed to delivering exemplary service that offers guests a memorable experience infused with the elegance of the 1930s.

Responsibilities:

• Greet and check in guests in a timely and professional manner, addressing all needs and requests.
• Offer personalized guest services, providing recommendations and solutions to ensure satisfaction.
• Efficiently manage guest checkouts, ensuring accurate billing and payment processing.
• Maintain constant oversight of the front desk to deliver warm and attentive hospitality.
• Address guest inquiries, complaints, and special requests with a commitment to satisfaction.
• Assist with reservations, guest arrivals, and the coordination of guest services.
• Uphold a clean, organized, and professional work area at all times.
• Complete required end-of-shift reports and documentation.

Requirements:

• Strong customer service skills and a positive, proactive attitude.
• Ability to multitask and maintain composure under pressure.
• Availability for evening shifts, weekends, and holidays as required.
• Experience in hospitality or front desk operations is preferred, but not mandatory.
• Capacity to stand for extended periods and perform light physical tasks.

Why Join Us?
At the Park Place Hotel, you will be part of a team that prioritizes exceptional guest experiences and timeless hospitality. If you are motivated, dependable, and eager to contribute positively to our environment, we invite you to apply and meet with us.

Job Posting Date: Wed, 18 Dec 2024 23:11:42 GMT

Apply now!