Provider Service Advocate-Healthcare Support

Job Description

Job Title: Provider Service Advocate

Company: Healthcare Support

Location: Ohio

Pay: $18 – 19 per hour

AI Pay Analysis: The hourly rate of $18 to $19 for a “Provider Service Advocate” in Ohio is generally on the lower end of the pay scale for similar roles in the healthcare and customer service sectors. According to various salary surveys and job market data, the typical compensation for such positions often ranges from $20 to $25 per hour, depending on experience, qualifications, and the specific demands of the role. While this rate may attract entry-level candidates, it may not be competitive enough to retain experienced professionals or reduce turnover in a challenging job market focused on employee retention and satisfaction. Overall, while the offered rate may be sufficient for some, it is likely to be below market average for the role and region.

Job description:
HealthCare Support is currently seeking a Remote Provider Service Advocate to join a prestigious Fortune 25 Managed Care Company based in Ohio.

Daily Responsibilities for the Remote Provider Service Advocate include:

– Work schedule: Monday to Friday (overtime may be required as needed).
– Training will occur from 8:00 AM to 5:00 PM; post-training, the work shift will be 11:30 AM to 8:00 PM with a 30-minute lunch break.
– Handle incoming healthcare contact center calls from health plan providers and appropriately route them to clinical staff.
– Gather and verify demographic information, documenting calls accurately using standard computer software and systems.
– Utilize problem-solving skills and tools to identify immediate needs of callers, including assessing potential crisis situations, and escalate crisis calls in accordance with standard operating procedures.
– Employ effective verbal communication strategies to elicit necessary information, build trust with callers, and provide reassurance.
– Make inbound and outbound calls in compliance with department policies and procedures.

Required Qualifications for the Remote Provider Service Advocate:

– Applicants must be located in Ohio.
– Minimum of 2 years of customer service experience is required.
– Experience with Medicaid is essential.
– At least 1 year of experience in Managed Care or provider billing (excluding roles such as schedulers or front office staff).
– Availability for full-time training without time off within the first 90 days is crucial.

Benefits for the Remote Provider Service Advocate:

– Immediate enrollment in health insurance.
– Dental insurance.
– Life insurance coverage.
– Employee Assistance Program (EAP).
– Access to investment accounts.
– Career development and educational resources through our Ingenovis ACT (Advocacy) Program.

Compensation: $18.00 to $19.00 per hour.

If you are interested in applying for this position, please click “Apply Now” for immediate consideration. For additional opportunities, you may also email a copy of your resume along with your phone number, the position title, and location, and our recruitment team will reach out to you.

Healthcare Support Staffing, LLC is an equal employment opportunity employer. We welcome all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Job Posting Date: Thu, 26 Dec 2024 08:31:23 GMT

Apply now!