Quality Systems Complaints Coordinator- Dayshift- Columbus, OH-Abbott

Job Description

Job Title: Quality Systems Complaints Coordinator- Dayshift- Columbus, OH

Company: Abbott

Location: Columbus, OH

Pay: $29.4 – 58.8 per hour

AI Pay Analysis: The hourly rate of $29.40 to $58.80 for the role of “Quality Systems Complaints Coordinator” in Columbus, OH, appears to be competitive and aligns reasonably well with industry standards. According to various salary data sources, quality systems coordinators in similar roles typically earn between $25 to $50 per hour, depending on experience, education, and specific industry segment. The range provided offers a good opportunity for experienced individuals to earn on the higher end, particularly in a market like Columbus, which has seen steady growth in healthcare and manufacturing sectors. Overall, this pay scale suggests that the position is well-compensated within the local context and reflects a fair market value for the responsibilities involved.

Job description:

Abbott is a global healthcare leader dedicated to enhancing the quality of life across all life stages. Our extensive portfolio of transformative technologies encompasses a variety of healthcare sectors, including diagnostics, medical devices, nutrition, and branded generic medicines. With a workforce of 114,000 employees, we serve individuals in over 160 countries.

As part of our Nutrition team at Abbott, you will have the opportunity to advance your career while contributing to our mission of nourishing the world. Our Nutrition division specializes in developing science-based nutrition products tailored for individuals of all ages, from infants to adults, ensuring that millions worldwide have access to essential nutrients through our trusted brands—such as Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna®, and ZonePerfect®.

We are currently seeking a Quality Compliant Coordinator for our Columbus, OH plant, which is renowned as Abbott’s oldest nutrition manufacturing facility. Here, you will join a close-knit team of 400 dedicated professionals committed to making a difference in global nutrition.

The primary responsibility of the Site QA Complaints Coordinator at the Columbus Plant is to drive product improvement initiatives through the investigation of customer complaints related to adult nutritional, pediatric nutritional, and Third Party Manufactured (TPM) products. These complaints are collected from the United States, Canada, and international affiliates. The role aims to compile, investigate, and report complaint data to initiate and implement corrective actions, thereby enhancing our products and safeguarding market share.

Key Responsibilities as a Quality Complaint Coordinator:

• Oversee the Site "Plant Investigation Process" Standard Operating Procedure
• Foster strong working relationships with the site QA Project Leader and Quality Engineers
• Generate and manage reports as required
• Conduct physical sample evaluations (field/reference)
• Ensure the timely maintenance and tracking of Plant Investigations using the site tracking system
• Analyze and trend complaint-related data to ensure compliance
• Periodically assess process and/or equipment operations
• Demonstrate effective planning, prioritization, and organizational skills
• Exhibit strong communication abilities, both oral and written
• Adapt to urgent requests and escalations, including those involving FDA regulations
• Return completed information to the Complaint Handling Unit database for record-keeping
• Compile and maintain accurate Plant Investigation files and records
• Execute special project requests from various organizational levels
• Generate exception and Corrective and Preventive Action (CAPA) documentation, including nonconformance and investigation reports for routine and non-routine manufacturing issues
• Investigate exceptions, determining root causes, product impacts, and necessary corrective actions
• Coordinate and facilitate meetings across functions to develop effective solutions to CAPA activities
• Manage multiple CAPA projects and tasks concurrently, ensuring timely delivery
• Adhere to FDA regulations and corporate quality assurance policies in handling complaint files
• Review batch records and other relevant documentation to support thorough investigation processes
• Provide weekly status updates to plant management regarding the progression of investigations
• Ensure accurate entry of investigation results into the Complaint Handling Unit database within specified timelines
• Guarantee that all CAPA documentation complies with divisional policies and site procedures
• Support site Food Safety Management initiatives, including the Pest Control program

Education and Experience Requirements:

Required:

• Bachelor’s Degree preferred, or a combination of 2 years of manufacturing experience with 2 years of Quality Assurance experience, or 4 years of total Quality Assurance experience
• Meticulous attention to detail to minimize the risk of errors
• Ability to work autonomously, employing independent thinking and self-sufficiency
• Capacity to meet target dates and manage daily responsibilities for the smooth operation of the Quality Assurance department
• Proficient in planning, analyzing complex complaint issues, and collaborating with other professionals
• Sound judgment to assess the adequacy of complaint investigations
• Ability to manage high volumes of work and handle multiple tasks simultaneously
• Strong aptitude for learning and operating various computer systems

Preferred:

• Knowledge of relevant regulatory standards and requirements for infant formula and nutritionals
• Proficiency in delivering effective oral presentations to diverse plant and divisional groups

What We Offer:

At Abbott, we provide a dynamic work environment where safety is paramount and opportunities for career growth are abundant. We offer:

• A fast-paced workplace with a strong emphasis on safety
• Clean, well-lit, and temperature-controlled production areas
• Comprehensive training and career development programs, including onboarding and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Comprehensive healthcare and well-being programs, encompassing medical, dental, vision, and wellness initiatives
• Paid time off
• A 401(k) retirement savings plan featuring a generous company match
• The stability that comes from being part of a financially robust organization actively engaged in local communities

For additional information about our benefits that enhance your quality of life, we encourage you to explore Abbott. Embrace the opportunity to pursue your career aspirations with us, as we foster diverse opportunities for personal and professional development. Abbott is an Equal Opportunity Employer committed to promoting employee diversity.

The base pay for this position ranges from $29.40 to $58.80 per hour, with variations based on specific locations.

JOB FAMILY: Operations Quality
DIVISION: ANSC Nutrition Supply Chain
LOCATION: United States, Columbus Plant

Job Posting Date: Sun, 02 Feb 2025 04:53:30 GMT

Apply now!