Rapid-Rehousing Case Manager-Lighthouse

Job Description

Job Title: Rapid-Rehousing Case Manager

Company: Lighthouse

Location: Pontiac, MI

Pay: $43100 – 58200 per year

AI Pay Analysis: The annual salary range of $43,100 to $58,200 for a Rapid-Rehousing Case Manager in Pontiac, MI translates to an hourly rate of approximately $20.75 to $27.92. This compensation appears to be generally competitive for nonprofit and social services sectors, where case managers often earn between $35,000 and $55,000 annually, depending on experience and specific job duties. While the offered range is on the lower end of the spectrum, it may still be considered reasonable in the context of community-focused work, especially in an area like Pontiac, where the cost of living is relatively moderate compared to larger urban centers. Therefore, while it aligns with industry standards, it may not be sufficient to attract more experienced candidates, potentially necessitating consideration for additional benefits or incentives to remain competitive.

Job description:
Lighthouse MI is a dynamic nonprofit organization, formed in 2019 as a result of the collaboration between Lighthouse of Oakland County and South Oakland Shelter, aimed at enhancing the collective response to poverty in the Metro Detroit region. With over 80 years of combined experience, Lighthouse provides critical assistance to individuals and families facing poverty, offering emergency support alongside various housing programs and services that promote long-term economic stability. Our organization also operates Spero Housing Group, a subsidiary focused on creating and managing high-quality affordable housing for low- and moderate-income individuals, and HandUp, a community-based crowdfunding platform that supports over 100 homeless service agencies and their clients across the United States.

Position Summary:
Lighthouse is actively looking for a full-time Rapid Rehousing Case Manager to assist households transitioning out of homelessness throughout Oakland County. The ideal candidate will collaborate with community partners to identify families in need, help them secure safe and affordable housing, engage landlords, and provide comprehensive supportive services and case management to ensure lasting stability. This position involves significant fieldwork, with access to office space at our Pontiac location.

Job Responsibilities:
– Manage a caseload of 20 to 30 families, conducting assessments of individual and family needs, developing action plans, facilitating budgeting, and monitoring compliance with program regulations.
– Perform client intakes and exits, documenting all client meetings in the Homeless Management Information System (HMIS).
– Complete timely case notes and service transactions in HMIS, collecting necessary data to measure program outcomes effectively.
– Assist clients in locating, securing, and maintaining housing.
– Conduct Housing Quality Standards (HQS) inspections to ensure adherence to safety and federal/funder regulations.
– Provide a minimum of monthly in-home case management for housed families.
– Utilize the Mainstream Benefits Access Tool to screen and connect families with appropriate benefits.
– Connect families to various internal and external housing programs and resources.
– Implement and uphold program rules, policies, and procedures to maintain a safe environment.
– Ensure the meticulous organization of client files and records.
– Administer and compile client assessments and evaluations.
– Make referrals to additional services as needed and collaborate with community providers to deliver coordinated services to clients.
– Record and process client program fees (rent).
– Outreach to landlords for mediation, negotiation, and tenant relations.

Core Responsibilities:
– Maintain the authorization to provide client transportation services as necessary.
– Foster and coordinate inter-agency collaborations to help clients access shelter and achieve their goals for long-term stability.
– Ensure the proper maintenance of client-related files and records.
– Continuously enhance and implement various case management and data collection tools.
– Enforce program rules, policies, and procedures while promoting an inclusive, client-centered environment for clients, staff, interns, and volunteers.
– Assist with front-desk operations, including answering phones and responding to crisis calls as needed.
– Participate in internal and external task forces and committees dedicated to assisting the homeless population.

Minimum Qualifications:
– Personal or professional experience working with individuals experiencing homelessness or severe poverty in the U.S.
– An associate’s degree.
– 1-2 years of experience in roles related to human/social services and/or case management.
– Reliable transportation and maintenance of automobile insurance.
– Valid driver’s license, with the understanding that a driving record check may be required due to the essential driving function of the position.
– Proficiency in Microsoft Office Suite and Google Apps.
– Flexibility and the ability to prioritize tasks in a rapidly changing environment.
– Strong multitasking abilities in a fast-paced setting.
– Capacity to work effectively with diverse and challenging populations.
– Availability to work evenings and weekends.

Preferred Qualifications:
– BSW from an accredited four-year institution or a master’s degree in a related field.
– 2+ years of experience in roles directly or indirectly related to human/social services and/or case management.
– Understanding of the social factors affecting individuals experiencing economic instability.
– Familiarity with the social services landscape in Oakland County and surrounding areas.
– Experience with HMIS.
– Ability to self-regulate and work independently while coordinating with colleagues.
– Enthusiasm for innovation and creative problem-solving.
– Training in Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT.
– Proven ability to work effectively with racially and ethnically diverse clients and teams.
– Experience in team management and leadership.
– Skills in consensus-building and conflict resolution; willingness to engage in challenging conversations.
– Exceptional written and oral communication abilities.
– Ability to accept feedback constructively and possess high emotional intelligence.
– Unwavering personal integrity.
– Capability to lead in a fast-paced, high-demand environment.

Lighthouse offers an excellent benefits package, including medical, dental, vision, life insurance, a matching 401(k) plan, and more. This job description outlines the general nature and level of work performed by employees in this position but is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Lighthouse is committed to equal opportunity and does not discriminate based on race, creed, religion, national origin, color, veteran status, gender identity, sex, age, sexual orientation, marital status, disability, income, weight, or any other legally protected basis.

Interested applicants should submit a cover letter and resume online. Applications will be accepted on a rolling basis until the position is filled. We kindly request no phone or email inquiries, please.

Job Posting Date: Sat, 22 Mar 2025 23:19:26 GMT

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