Registrar Emergency Center Casual-Corewell Health

Job Description

Job Title: Registrar Emergency Center Casual

Company: Corewell Health

Location: Royal Oak, MI

Pay: $17.67 per hour

AI Pay Analysis: The hourly rate of $17.67 for the role of “Registrar Emergency Center Casual” in Royal Oak, MI, appears to be on the lower end compared to industry standards for similar positions, especially considering the responsibilities typically associated with working in an emergency center, which often include handling sensitive patient information, coordinating communications, and managing administrative tasks in a high-pressure environment. According to industry reports and salary surveys, comparable roles in healthcare administration or registration, especially in emergency settings, often range from approximately $20 to $25 per hour in Michigan. Therefore, while local cost of living factors may play a role, this rate may not be competitive enough to attract qualified candidates, particularly given the demanding nature of the job.

Job description:
Position Details: This is a casual position with flexible hours, scheduled for an 8-hour shift between 5 a.m. and 10 p.m. Mandatory orientation during the first week will take place from 8 a.m. to 4:30 p.m. The minimum rate of pay is $17.67 per hour. Please note that casual positions do not include health benefits.

Job Summary: Under the supervision of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is responsible for facilitating a seamless and timely registration/admission process. This role involves obtaining accurate demographic, clinical, and insurance information; collecting co-payments, deductibles, residual balances, and conducting initial financial screenings for self-pay and out-of-network patients, subsequently referring them to Financial Advisors as needed, all while ensuring exceptional customer service and providing necessary guidance to patients.

Essential Functions:
– Welcome customers warmly and promptly, directing them to the appropriate locations while maintaining professionalism and diplomacy, as outlined in departmental guidelines. Responsible for registering patients for various visit types and service areas using EPIC (Electronic Medical Record – EMR), ensuring all demographic and financial information is accurately documented.
– Execute registration and financial duties with efficiency, employing comprehensive interviewing techniques, registering patients in the correct status, and thoroughly documenting demographic and financial details while adhering to departmental protocols.
– Review patient insurance details to identify the correct insurance plan, accurately documenting information in EPIC and facilitating the use of electronic registration tools where applicable.
– Retrieve and confirm patient information with third-party payers, managing insurance referrals, and effectively communicating authorization requirements with patients and physician offices.
– Manage hospital consent forms and Notices of Privacy Practices, educating patients and families when necessary. Screen outpatient visits for medical necessity, provide cost estimates, and document Advance Directive information as well as Medicare questionnaires, issuing relevant notifications in compliance with governmental regulations.
– Conduct financial advocacy for self-pay and out-of-network patients, utilizing EPIC tools for screening, offering necessary information for follow-up, and referring patients to the Financial Advisor when appropriate. Initiate and manage payment plans and educate patients on available financial assistance programs.
– Issue receipts and maintain cash balance sheets where necessary, ensuring adherence to audits and controls for accurate cash management.
– Accurately transcribe physician orders, determining and documenting ICD-10 codes, while performing medical necessity checks and issuing ABNs as required for Medicare primary outpatients.
– Prepare patient charts, affix wristbands, manage miscellaneous reports, schedules, and paperwork, and maintain an adequate inventory of supplies.
– Assist in scheduling for ancillary testing as required, identify and manage duplicate medical records, and serve as a preceptor for new staff members when needed.
– Maintain or exceed departmental individual productivity standards, collection targets, and quality audit scores, ensuring accuracy in registrations and insurance verifications.
– Deliver exceptional customer service to clinical departments and physicians, contributing to process improvement initiatives that enhance patient and workflow.
– Perform clerical tasks including typing, filing, mailing, and patient follow-up communications for case history and funding applications.
– Uphold Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect, ensuring every customer receives a flawless experience.
– Comply with regular TB testing and flu vaccination as per hospital guidelines.

Qualifications:
Required:
– High School Diploma or equivalent.
– A minimum of 1 year of relevant experience in a customer service role or the health care industry.
– Must be at least 18 years of age, in order to co-sign legal documents such as hospital consent forms.

About Corewell Health: As a team member at Corewell Health, you will play a vital role in delivering personalized health care to our patients and the communities we serve. Our commitment to cultivating talent is paramount, ensuring you have the opportunity to grow within a nationally recognized health system that prides itself on a mission of improving health, instilling humanity, and inspiring hope. Join us in our pursuit of excellence and innovation in health care.

Job Posting Date: Sun, 19 Jan 2025 07:45:41 GMT

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