Remote Customer Service Advocate-Disabled Veteran Solutions

New Albany, OH
February 24, 2025
Full Time
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Average Pay*: $15 to $18
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Remote Customer Service Advocate

Company: Disabled Veteran Solutions

Location: New Albany, OH

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for a Remote Customer Service Advocate in New Albany, OH, is generally considered competitive but may be on the lower end of the spectrum. As of 2023, customer service roles in similar regions and industries typically range from $15 to $25 per hour, depending on factors such as experience, company size, and job complexity. While $17 is above the minimum wage and aligns with entry-level positions, more experienced advocates or those with specialized skills may expect higher compensation. Overall, while the rate is acceptable for entry-level positions, it may not attract more experienced candidates seeking higher pay.

Job description:

Are you ready to embark on a mission that truly makes a difference? Disabled Veteran Solutions (DVS) is seeking an exceptional Customer Advocate to join our dedicated Customer Service Division. At DVS, you will be an integral member of a diverse and inclusive team, committed to creating positive change in the lives of others.

The Mission
As a Customer Advocate, you will serve as a vital healthcare resource for 50-70 individuals daily. You will adeptly manage inquiries related to primary care providers, medications, appointments, and benefits, utilizing your expertise and outstanding interpersonal skills. Most importantly, your efforts will have a meaningful impact on the lives of those you serve.

The Details

  • This is a full-time position, Monday through Friday, allowing you to enjoy your weekends.
  • Flexibility is key, as you will be expected to work one of our 8-hour shifts between 8 AM and 8 PM EST.
  • Prepare for an intensive 5-week orientation with robust training and support throughout your onboarding experience.

Your Essential Skills

  • Excellent listening abilities paired with a strong knack for problem-solving.
  • The capacity to manage multiple tasks efficiently, including navigating databases while providing exceptional customer service.
  • A genuine passion for helping others and enhancing their day-to-day experiences.

Your Qualifications

  • A High School Diploma is required; candidates with a bachelor’s degree will be preferred.
  • A minimum of one year of experience in insurance operations is essential.
  • Proficiency with various web-based systems is necessary.
  • Exceptional attention to detail and the ability to maintain accurate records.

Preferred Experience

  • Familiarity with healthcare and insurance, particularly medical terminology and benefit plans, is highly desirable.
  • A background in social work, behavioral health, or related fields that demonstrate a commitment to helping others.
  • Strong customer service skills complemented by effective problem-solving abilities.

Why Choose DVS?

  • We are committed to providing competitive salaries, longevity increases, comprehensive benefits, and performance incentives to reward our team members.
  • As a nationally recognized, veteran-owned company, we pride ourselves on excellence in service.
  • You will have opportunities for professional growth and development in a dynamic role that will challenge you in meaningful ways.

If you are ready to take on a mission that matters, we encourage you to apply! Please note that a pre-employment drug screening and criminal background check are required prior to employment.

Job Posting Date: Sat, 22 Feb 2025 23:29:08 GMT

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