Reservation Agent-Sage Hospitality

Job Description

Job Title: Reservation Agent

Company: Sage Hospitality

Location: Detroit, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Reservation Agent” role in Detroit, MI, we would need specific figures for that rate. Generally, as of 2023, the average hourly wage for a Reservation Agent in the U.S. ranges from $14 to $20, depending on experience and the employer. In Detroit, wages may slightly vary due to cost of living and local demand, but a competitive rate would typically fall within that range. Comparing the offered rate to local job listings and reports from industry sources like the Bureau of Labor Statistics or salary websites can further validate its competitiveness. If the rate is significantly below $14 or above $20, it may warrant further scrutiny regarding its alignment with industry standards.

Job description:
Shinola Hotel is in search of a Reservation Agent to craft unforgettable experiences for our guests and team members. As the world’s first Shinola Hotel, we are an integral part of Detroit’s vibrant culture. Originally a watch company, Shinola has evolved into a luxury brand dedicated to creating products and services that leave a lasting impression on both visitors and locals. With a strong commitment to Detroit’s rich history, our team is focused on fostering thoughtfully designed spaces and experiences. We invite you to become a part of the Shinola Detroit team, where you can experience the essence of artful hospitality found in our boutique hotel.

As a member of Sage Hospitality Group, we are deeply committed to excellence in all that we do. Our philosophy is centered around enriching lives one experience at a time—not just as a tagline, but as a guiding principle that empowers our employees to positively impact the communities where we live and work. We believe in the power of authentic service to build relationships with our guests while adding value for our shareholders through unforgettable experiences.

We seek independent thinkers who possess an entrepreneurial spirit and are not afraid to challenge the status quo. At Sage, we embrace risk-takers and creative minds, recognizing that your success extends beyond the tasks at hand; it is ultimately tied to who you are. Therefore, we proudly invest in your personal and professional development. We hope you will consider joining us!

Job Overview:

The Reservation Agent will respond professionally and courteously to telephone inquiries regarding reservations and general hotel information, ensuring accurate and timely responses. Utilizing effective selling techniques, the agent will make reservations that align with the property’s sales strategies, maximizing yield opportunities and meeting established revenue goals.

Responsibilities:
– Respond to telephone inquiries and reservation requests by clearly explaining products, amenities, and service options to effectively sell rooms.
– Collect necessary information from customers to confirm reservations accurately.
– Negotiate rates and upsell room options to increase occupancy and optimize revenue.
– Promote hotel services to attract customers and enhance revenue streams.
– Operate the reservations system by inputting and accessing data to provide callers with correct information.
– Complete both manual and computerized tasks as required, including daily checklist functions.
– Prepare accurate, up-to-date manual and computerized reports related to daily and monthly room reservations to assist management in forecasting and staffing.
– Enter all special room requests into the system and alert front desk staff to ensure proper follow-through and guest satisfaction.
– Stay informed about local events and hotel services to efficiently handle inquiries.
– Input group and tour reservations received from the sales department to maximize hotel facility utilization and revenues.
– Maintain a friendly, cheerful, and courteous demeanor consistently.
– Manage resources, including franchise systems, yield systems, and tracking systems.
– Act as a hotel operator by answering all incoming calls.

Availability:
The candidate must possess flexible scheduling availability for shifts between 7 a.m. and 11 p.m., including AM, MID, and PM rotations.

Qualifications:

Education/Formal Training:
– High school diploma or equivalent is required.

Experience:
– Previous experience is not mandatory.

Knowledge/Skills:
– Basic customer service skills and proficiency in PC operation are essential.
– Exceptional verbal and written communication skills in English are necessary.
– Strong problem-solving skills to identify and correct computer and manual errors in reservation data.
– Ability to handle demanding customers with tact and understanding.
– Capability to retain and recall specific facts and figures.
– Organizational skills and patience are vital for managing multiple calls simultaneously.
– A friendly, enthusiastic, and helpful attitude is required.

Physical Demands:
The physical demands described here are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be provided for individuals with disabilities:
– Competence in reading small details on computer screens, detailed printouts, and written communications.
– Ability to operate a computer keyboard and manage written materials.
– Proficiency in communication and adherence to both written and verbal instructions.

Benefits:
– Comprehensive medical, dental, and vision insurance.
– Eligibility to participate in the Company’s 401(k) program with employer matching.
– Health savings and flexible spending accounts.
– Basic Life and AD&D insurance.
– Employee Assistance Program.
– Exclusive discounts on hotels, restaurants, and more.
– Participation in the Employee Referral Bonus Program, earning up to $1,000 per referral.

Job Posting Date: Thu, 07 Nov 2024 23:11:16 GMT

Apply now!