Reservation Sales Agent- Petoskey-Boyne Corporate

Job Description

Job Title: Reservation Sales Agent- Petoskey

Company: Boyne Corporate

Location: Petoskey, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the “Reservation Sales Agent” role in Petoskey, MI, it’s essential to compare it with industry standards and regional pay scales. Typically, this role in the hospitality and customer service sectors ranges from approximately $14 to $20 per hour, depending on experience, skills, and responsibilities. Considering Petoskey is a tourism-driven area, factors such as seasonal demand and local living costs can influence wage competitiveness. If the offered hourly rate falls within or exceeds this range, it would be considered competitive and in line with industry standards for this location. However, if it is significantly lower, it may indicate a less attractive compensation package in comparison to similar roles in the area.

Job description:
The primary responsibility of a Boyne Reservations Sales Agent is to engage in friendly and outgoing interactions with a diverse range of callers. This role demands the ability to connect with potential guests and swiftly establish relationships to identify their travel preferences and requirements.

The ideal candidate will possess strong attentiveness, exceptional listening skills, and the capacity to ask insightful questions while effectively promoting our resorts to golfers, families, and couples eager to experience all that our Michigan locations have to offer. Communication in this role will take on a unique and engaging style, allowing you to narrate our story and vividly illustrate what our guests’ vacations will look like. A vibrant enthusiasm is essential for success in this position.

Personal interactions are expected to be cheerful and uplifting, necessitating a warm, helpful, and friendly demeanor. This fast-paced environment is both enjoyable and detail-oriented. Given the nature of the hospitality industry, our services operate seven days a week; however, we offer flexible scheduling options.

Responsibilities include, but are not limited to:
– Receiving travel requests for new reservations via telephone or email.
– Promptly following up with guest inquiry leads for secondary bookings.
– Demonstrating strong multitasking capabilities and meticulous attention to detail.
– Ensuring a high quality of service for every caller by employing appropriate language and phone etiquette.
– Accurately providing rate quotes and maintaining comprehensive knowledge of all promotions and discounts.
– Posting deposits from guests.
– Keeping up-to-date potential and current guest profile information.
– Utilizing computerized reservation systems to book hotel accommodations and issue confirmations.
– Offering concierge services with an extensive understanding of the property and the surrounding area, including restaurants, entertainment options, special events, and general directions.

To excel in this role, candidates should have a solid understanding of database software, internet software, spreadsheet software, and word processing software. Familiarity with SpringerMiller, Marriott software, and/or Salesforce is preferred but not essential.

Job Posting Date: Wed, 13 Nov 2024 04:06:48 GMT

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