Reservations Customer Care Agent- Petoskey-Boyne Resorts

Petoskey, MI
February 9, 2025
Full Time
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Average Pay*: $15 - $17
*average hourly rate for this position in your area
Deadline date:

Job Description

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Job Title: Reservations Customer Care Agent- Petoskey

Company: Boyne Resorts

Location: Petoskey, MI

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a Reservations Customer Care Agent in Petoskey, MI, appears to be on the lower end of the pay spectrum for similar positions in the customer service and hospitality industry. Typically, customer care roles, especially in tourism and hospitality, can range from $15 to $25 per hour, depending on experience and specific job responsibilities. In Petoskey, which is a tourist destination, rates may lean towards the higher end due to the seasonal demand for such services. Overall, while $18 per hour may attract candidates, it may not be fully competitive compared to the average pay for similar roles in the region.

Job description:

Boyne Resorts is seeking friendly and enthusiastic individuals to join our Reservations team as Customer Care Agents. In this role, you will deliver exceptional customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain, and The Inn at Bay Harbor. This position could serve as a pathway to a career as a Reservations Sales Agent for the right candidate. Effective communication is essential, as you will have the opportunity to narrate our story and vividly illustrate what our guests’ vacations can entail. A vibrant enthusiasm for the role is crucial.

Given the nature of the hospitality industry, our operations are conducted seven days a week; however, we offer flexible scheduling options. There is potential for a four-day work week, consisting of four 10-hour days, allowing for three days off.

The starting wage for this position is $18 per hour, in addition to potential bonuses.

Team Member Benefits:
Boyne Country Sports and Boyne Resorts provide not only employment but also access to exceptional outdoor activities, significant discounts on merchandise and services, medical coverage, and additional benefits for you and your family.

  • Health benefits (medical, dental, vision, life, and disability insurance) commence on the first of the month following your start date.
  • Paid Time Off (PTO) accrual begins on your first day.
  • Complimentary skiing and riding at mountain resorts within the Boyne Resorts portfolio.
  • Discounts on lodging, food and beverage, and other services for eligible team members and qualifying spouses/dependents.
  • Complimentary or heavily discounted golf at resort courses located in Maine, Michigan, and Montana.
  • A 401(k) plan with company matching.
  • The opportunity to work remotely after one year in the office, upon meeting qualifications.

Responsibilities:
As a Reservations Customer Care Agent, your primary responsibilities will include:

  • Reserving tee times for 11 golf courses across Boyne Michigan.
  • Inputting reservations for convention and wedding bookings.
  • Assisting customers with inquiries and modifications related to their existing reservations.
  • Maintaining profiles for potential and current guests.
  • Ensuring a high quality of service to every customer by employing appropriate language and telephone etiquette.
  • Posting guest deposits.
  • Utilizing computerized reservation systems to manage hotel reservations and issue confirmations.
  • Offering concierge services, showcasing general knowledge of the property and surrounding area, including dining options, entertainment, special events, and directions.
  • Completing additional back-office tasks such as report generation and room assignments.

Qualifications:
This position may be an excellent fit if you:

  • Possess strong keyboard skills and have basic knowledge of database, spreadsheet, and word processing software. Familiarity with SpringerMiller, Marriott, and/or SalesForce software is beneficial but not mandatory.
  • Have obtained a high school diploma or equivalent.
  • Take pride in delivering high-quality service with accuracy and thoroughness to both internal and external customers.
  • Thrive in a fast-paced work environment while maintaining a keen attention to detail.
  • Work effectively as part of a team and consistently communicate in a friendly and professional manner.

Job Posting Date: Sat, 08 Feb 2025 07:16:56 GMT

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