Reservations Customer Care Agent- Petoskey-Boyne Resorts

Petoskey, MI
February 9, 2025
Full Time
Apply Now
Average Pay*: $13 - $16
*average hourly rate for this position in your area
Deadline date:
$9 - $9

Job Description

Rate this Job

Job Title: Reservations Customer Care Agent- Petoskey

Company: Boyne Resorts

Location: Petoskey, MI

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a “Reservations Customer Care Agent” in Petoskey, MI, is generally considered competitive for the role. According to recent labor market data, customer service representatives in this region typically earn between $15 to $20 per hour, depending on experience and specific job requirements. Given the cost of living in Petoskey, which is moderate, this wage aligns well with local standards and reflects an entry to mid-level pay for such positions. Overall, this rate appears to be fair and competitive in the current market, especially for entry-level candidates.

Job description:

Boyne Resorts is seeking friendly and enthusiastic individuals to join our Reservations team as Customer Care Agents. In this role, you will deliver exceptional customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain, and The Inn at Bay Harbor. This position serves as a potential stepping stone into a Reservations Sales Agent career for qualified candidates. Communication in this position requires a unique approach, as you will share our story and help guests envision their vacation experience. A vibrant enthusiasm is essential.

Given the demands of the hospitality industry, we operate seven days a week; however, flexible scheduling options are available. Enjoy the possibility of working four 10-hour days with three days off each week. The starting wage for this position is $18 per hour, in addition to potential bonuses.

Team Member Benefits:

Beyond employment, Boyne Country Sports and Boyne Resorts offers access to extraordinary outdoor experiences, significant discounts on merchandise and services, medical coverage, and additional benefits for you and your family, including:

  • Health benefits (medical, dental, vision, life, and disability insurance) commencing the first of the month following your employment start date.
  • Paid time off (PTO) accrual starting on your first day.
  • Complimentary skiing and riding at resorts within the Boyne Resorts portfolio.
  • Lodging, food and beverage discounts for eligible team members and their qualifying spouses and dependents.
  • Free or heavily discounted golf at resort courses in Maine, Michigan, and Montana.
  • A 401(k) plan with company matching contributions.
  • The opportunity to work from home following one year in the office, contingent upon meeting qualifying criteria.

Responsibilities:

As a Reservations Customer Care Agent, your primary responsibilities will include:

  • Reserving tee times for 11 Boyne Michigan golf courses.
  • Processing reservations for conventions and wedding bookings.
  • Assisting customers with inquiries and modifications regarding their existing reservations.
  • Maintaining accurate potential and current guest profile information.
  • Upholding a high quality of service for every interaction by employing appropriate verbiage and phone etiquette.
  • Posting guest deposits.
  • Utilizing computerized reservation systems to modify hotel reservations and issue confirmations.
  • Providing concierge services by possessing general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and directions.
  • Completing other administrative duties, such as working on reports and assigning rooms.

Qualifications:

This position may be well-suited for you if:

  • You possess proficient keyboarding skills and a basic understanding of database, spreadsheet, and word processing software. Familiarity with SpringerMiller, Marriott, and/or Salesforce software is advantageous but not mandatory.
  • You have obtained a high school diploma or equivalent.
  • You take pride in delivering high-quality service with accuracy and attention to detail for both internal and external customers.
  • You thrive in a fast-paced work environment while maintaining meticulous focus on tasks.
  • You are capable of collaborating effectively as part of a team and consistently communicate in a friendly and professional manner.

Job Posting Date: Sat, 08 Feb 2025 06:13:06 GMT

Apply now!

Related Jobs