Restaurant Shift Leader-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Shift Leader

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a Restaurant Shift Leader in Columbus, OH, is competitive but may vary depending on several factors such as the type of restaurant, level of experience required, and specific responsibilities. In 2023, the average hourly wage for a similar role typically ranges from $15 to $25 per hour, with higher pay often found in upscale or high-traffic establishments. Considering the regional cost of living and market demand, a $19 hourly rate is reasonable and aligns with industry standards, though it may be on the lower end for larger or more prestigious establishments. Additionally, factors like benefits and workplace culture can further influence the overall compensation package.

Job description:

As a Restaurant Shift Leader, you will be joining a beloved neighborhood sandwich concept that has been delighting customers with warm, toasty sandwiches, hearty soups, signature salads, hand-dipped shakes, fresh cookies, and a variety of other customizable menu offerings for over 45 years. RRGPB of Ohio – Potbelly is committed to providing Fresh, Fast, and Friendly service in an atmosphere that embodies the local community.

General Description
The role of a Shift Leader is to exemplify and uphold the Company’s values. This position involves leading a shift by effectively managing and developing team members to deliver exceptional product quality and customer service, while optimizing sales and controlling costs. The Shift Leader is expected to adhere to standard operating policies and procedures across several essential focus areas, which include:

People

• Lead and motivate associates during shifts, including task assignments (cleaning, line duties, opening/closing duties), while providing constructive feedback and training.
• Knowledge of and adherence to relevant personnel policies, labor laws, and safety standards.
• Ensure all security procedures are rigorously followed (e.g., safe procedures, opening and closing protocols).
• Transition smoothly between opening and closing responsibilities.

Customers

• Strive to create memorable experiences for customers.
• Address and resolve customer complaints and concerns.
• Empower associates to ensure every customer leaves satisfied.
• Implement and uphold all food safety requirements and practices.

Sales

• Guide associates in opening, transitioning, and closing shifts autonomously.
• Organize and manage the line, delegating responsibilities to team members as needed.
• Maintain and advocate for high standards of product quality.
• Actively participate in line duties as necessary.
• Ensure compliance with back-of-the-house procedural standards.
• Drive sales during shifts by executing the marketing strategy within the establishment.

Profits

• Effectively manage food costs, labor expenses, waste, and cash handling during shifts.
• Perform cash drawer counts and adhere to proper daily cash management procedures.

Experience, Education, and Behaviors

• A minimum of one year of supervisory experience in a restaurant or retail setting.
• High school diploma or equivalent educational background.
• Successful completion of a Food Safety Certification course is mandatory for all Shift Leaders and Managers.
• Proficient in English, with the ability to communicate clearly both verbally and in writing to fulfill job responsibilities.
• Demonstrated exceptional customer service skills.
• Strong written and verbal communication abilities.
• Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
• Ability to oversee fast-paced, high-volume shifts while maintaining outstanding customer service.
• Must be at least 18 years of age.

Job Posting Date: Sat, 28 Dec 2024 06:45:59 GMT

Apply now!