Retail Associate / Key Holder-Rockler

Novi, MI
January 21, 2025
Full Time
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Average Pay*: 14 to 18
*average hourly rate for this position in your area
Deadline date:
$0 - $16

Job Description

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Job Title: Retail Associate / Key Holder

Company: Rockler

Location: Novi, MI

Pay: $15 – 16 per hour

AI Pay Analysis: The hourly rate of $15 – $16 for a “Retail Associate / Key Holder” position in Novi, MI, appears to be on the lower end of the spectrum when compared to industry standards. As of 2023, the average hourly wage for retail associates in the U.S. typically ranges from $15 to $20, depending on factors such as experience, specific job responsibilities, and the cost of living in the area. Given that Novi is part of the Detroit metropolitan area, where the cost of living is relatively moderate, an hourly rate of $15 – $16 may not be competitive, especially for positions that require additional responsibilities typically associated with a key holder, such as inventory management and store operations. Therefore, prospective applicants might consider seeking roles offering higher compensation or additional benefits.

Job description:

Join the Rockler Woodworking Family! Our customers appreciate our dedication, and we believe you will too. Rockler is a family-owned business dedicated to empowering woodworkers and do-it-yourself enthusiasts with innovative products, expert education, and personalized advice.

If you have an interest or background in woodworking or DIY projects, this opportunity may be an ideal fit for you. We are seeking enthusiastic individuals for customer service roles, where Sales Associates provide exceptional attention to customers by explaining, demonstrating, and selling a variety of woodworking tools and supplies. When not interacting with customers, Sales Associates are responsible for maintaining the sales floor, which includes tasks such as facing merchandise, dusting, and general housekeeping. We are currently hiring for both Sales Associate and Key Holder positions.

Key Responsibilities:

  • Greet and engage with customers as they enter the store.
  • Evaluate customers’ needs and recommend suitable solutions.
  • Address woodworking-related inquiries and possess a solid understanding of various tools and equipment.
  • Operate cash registers and process transactions accurately.
  • Suggest optimal products to meet customer needs.
  • Maintain a clean and organized store through regular cleaning and restocking.

Key Holder Responsibilities:

  • Open and close the store as directed by the store manager, along with additional management tasks such as receiving, pricing, and merchandising.
  • Operate cash registers and manage payment processing.
  • Handle customer refunds and overrides while preparing necessary documentation in accordance with store procedures.
  • Assist with inventory management, including unloading trucks, pricing, and merchandising, as well as other assigned duties.

The Ideal Candidate Will Have:

  • Outstanding customer service skills.
  • A passion for helping others learn and grow within the woodworking community, along with an enthusiasm for all aspects of woodworking.
  • A proactive, energetic demeanor, paired with strong listening and communication abilities; bilingual skills are a plus.
  • The capability to stand for extended periods and lift up to 50 lbs. while safely participating in team lifting.
  • A commitment to building relationships and networking with customers.
  • Flexibility to work a 5-day retail schedule (Monday-Saturday from 9:00 a.m. to 7:00 p.m., and Sunday from 11:00 a.m. to 4:00 p.m. for part-time roles), including designated holidays.
  • Previous sales experience in a retail environment is advantageous, but not required.

Team Benefits and Perks:
We offer competitive health, dental, and vision benefits for eligible employees. Additional benefits include employer-paid basic life insurance with the option to add voluntary life insurance, participation in a 401(k) profit-sharing plan with company match, and eligibility for paid vacation, sick, and float days for full-time employees. Our flexible retail schedule accommodates evenings, weekends, and holidays, complemented by a retail incentive plan, an excellent employee discount, an Employee Assistance Program, and much more!

Rockler Companies is proud to be an Equal Opportunity Employer, committed to inclusion and diversity. We encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Posting Date: Mon, 13 Jan 2025 23:37:26 GMT

Apply now!

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