Retail Associate / Key Holder-Rockler

Job Description

Job Title: Retail Associate / Key Holder

Company: Rockler

Location: Novi, MI

Pay: $15 – 16 per hour

AI Pay Analysis: The hourly rate of $15 – $16 for a “Retail Associate / Key Holder” position in Novi, MI is relatively competitive but leans towards the lower end when considering the broader industry standards. As of 2023, average hourly wages for retail associates in Michigan typically range from $14 to $20, depending on factors such as experience, location, and company size. Key holders often earn slightly more due to increased responsibilities, which suggests that a wage of $15 – $16 might appeal to entry-level candidates but may not attract more experienced applicants or align with the expectations for those taking on greater responsibilities. Overall, while this rate may be acceptable for starting positions, it could be seen as less competitive for candidates with experience or those in a higher cost of living area.

Job description:
Join the Rockler Woodworking Family! Our customers love us, and you will too! Rockler, a family-owned business, is dedicated to empowering woodworkers and do-it-yourself enthusiasts to create remarkable projects through high-quality products, education, and expert advice.

If you have an interest or background in woodworking or DIY projects, this could be the ideal opportunity for you! This customer service role requires the Sales Associate to provide dedicated and attentive support to customers by explaining, demonstrating, and selling woodworking supplies and tools. In addition to engaging with customers, you will maintain the sales floor through activities such as facing, dusting, and general housekeeping. We are currently hiring for both Sales Associate and Key Holder positions.

Key Responsibilities include, but are not limited to:

– Welcoming and engaging customers upon their arrival at the store.
– Assessing customer needs and proposing appropriate solutions.
– Answering woodworking-related inquiries and demonstrating a working knowledge of various tools and equipment.
– Operating cash registers and processing customer payments.
– Recommending the most suitable products to meet customer requirements.
– Continuously cleaning and restocking the store throughout the day.

Key Holder Responsibilities include, but are not limited to:

– Opening and closing the store as directed by the store manager, alongside performing additional management tasks such as receiving, pricing, and merchandising.
– Operating cash registers and processing payments.
– Handling customer refunds and overrides, preparing necessary documentation following established procedures.
– Assisting with unloading trucks, pricing, merchandising, or any other assigned duties.

The ideal candidate must possess:

– Exceptional customer service skills.
– A passion for helping individuals learn and grow in the woodworking hobby or business and a general enjoyment of woodworking.
– An energetic demeanor, self-motivation, excellent listening capabilities, and strong communication skills; bilingualism is a plus.
– The physical ability to stand for prolonged periods, lift up to 50 lbs., and safely participate in team lifting.
– A desire to network and build relationships with customers.
– Flexibility to work a five-day retail schedule (Monday through Saturday from 9:00 a.m. to 7:00 p.m., Sunday from 11:00 a.m. to 4:00 p.m. for part-time), including designated holidays.
– Previous experience in retail sales is a plus but not a requirement.

Team Benefits and Perks Include:

– Competitive health, dental, and vision benefits for eligible employees.
– Employer-paid basic life insurance, with the option to add voluntary life insurance.
– Participation in a 401(k) Profit Sharing Plan with company match.
– Paid vacation, sick leave, and float days for full-time workers.
– A flexible retail schedule, encompassing weekends, evenings, and holidays.
– A retail incentive plan.
– An excellent employee discount.
– Access to an Employee Assistance Program and much more!

Rockler Companies is an Equal Opportunity Employer committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Posting Date: Tue, 25 Feb 2025 23:19:00 GMT

Apply now!