Retail & Attractions Supervisor-Great Wolf Lodge

Traverse City, MI
March 13, 2025
Full Time
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Average Pay*: $18 - $21
*average hourly rate for this position in your area
Deadline date:
$19 - $19

Job Description

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Job Title: Retail & Attractions Supervisor

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $18.5 per hour

AI Pay Analysis: An hourly rate of $18.50 for a “Retail & Attractions Supervisor” in Traverse City, MI, is somewhat competitive but may vary based on specific industry norms and the local cost of living. Generally, supervisory roles in retail and attractions can range from $15 to $25 per hour, depending on factors such as experience, responsibilities, and the type of establishment. Traverse City, being a tourist destination, might see slightly elevated wage rates during peak seasons, yet $18.50 is on the lower side compared to urban areas or larger chains. Therefore, while this rate may suffice for entry-level supervisory positions, it might not fully reflect the responsibilities typically expected in such roles or the living costs in the area.

Job description:

Pay: $18.50 per hour

At Great Wolf, the Retail and Attractions Supervisor plays a vital role in enriching the family experience through effective management of daily retail and attractions operations. This leadership position is essential for fulfilling business objectives, providing support to the retail and attractions team, and engaging with both guests and pack members to enhance their overall experience while maximizing profitability.

Essential Duties & Responsibilities

  • Oversee the daily operations of retail and attractions facilities, including gift shops, arcades, and vending, ensuring adherence to lodge safety and service standards while completing all assigned tasks efficiently.
  • Provide regular coaching, encouragement, and recognition to pack members to foster a positive work environment.
  • Champion Great Wolf’s policies and procedures, collaborating with department and lodge leadership on performance management initiatives for the department and its team members.
  • Address guest inquiries and concerns promptly, escalating feedback to leadership when necessary.
  • Facilitate the completion and proper communication of guest requests and concerns to the relevant departments.
  • Assist in scheduling staff, managing labor resources, and forecasting operational needs.
  • Conduct daily meetings with retail and attractions team members to set priorities and facilitate feedback.
  • Monitor the performance of attendants, providing real-time feedback and coaching to enhance service delivery.
  • Ensure retail outlets and attractions are organized and well-stocked, maintaining compliance with safety standards.
  • Participate in the recruitment and selection processes for talent within the retail and attractions sector.
  • Collaborate with department leaders to develop and implement action plans focused on guest service and employee engagement, utilizing NPS and eNPS metrics.
  • Engage with Retail and Attractions leadership in performance management activities, including employee reviews, corrective actions, investigations, and conflict resolution.
  • Maintain operational quality by ensuring service excellence, adequate inventory levels, and the effective management and repair of equipment.
  • Assist in developing, implementing, and monitoring programs to ensure a safe facility in compliance with relevant regulations, including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
  • Uphold adherence to all standard operating procedures relevant to the role.

Basic Qualifications & Skills

  • High school diploma or GED.
  • A minimum of one year of previous experience in retail.
  • Proficiency in Microsoft Office and general software systems, with particular expertise in Excel, Word, and Outlook.
  • Demonstrated skills in customer service, conflict resolution, employee engagement, retention, and team building.
  • Proficient in both written and spoken English.
  • Flexibility to work a varied schedule, including nights, weekends, and holidays as required.

Desired Qualifications & Traits

  • An Associate’s degree or higher in hospitality or a related field.
  • Experience in a leadership role within a retail or hospitality setting.
  • Previous experience in the hotel sector, preferably in a large family resort or hotel.

Physical Requirements

  • Capability to lift up to 30 pounds.
  • Ability to stand, sit, and walk for extended periods.
  • Proficient in bending, stretching, and twisting.

Application Instructions:
To apply, click on "Apply Now" or chat with a recruiter using the feature at the bottom of the Great Wolf website. Following a brief application process, qualified candidates will be promptly invited to schedule an interview or attend a hiring event.

Position Close Date:
Great Wolf Lodge is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Moreover, our policy prohibits retaliation against employees who inquire about, discuss, or disclose compensation information in accordance with relevant laws and regulations.

Job Posting Date: Sun, 23 Feb 2025 01:53:18 GMT

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