Retail Customer Service Supervisor Part Time-TJ MAXX

Farmington Hills, MI
November 19, 2024
Part Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$13 - $6

Job Description

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Job Title: Retail Customer Service Supervisor Part Time

Company: TJ MAXX

Location: Farmington Hills, MI

Pay: $13 – 13.5 per hour

AI Pay Analysis: The hourly rate of $13 – $13.50 for a “Retail Customer Service Supervisor Part Time” role in Farmington Hills, MI, is generally below the competitive market rate for similar positions in the area. As of October 2023, entry-level to mid-level supervisory roles in retail typically range from $15 to $20 per hour, depending on the employer, specific duties, and the level of experience required. Additionally, considering the rising cost of living and minimum wage laws in Michigan, this pay scale may not attract qualified candidates, especially those with prior retail management experience. Therefore, it could be seen as less competitive when compared to industry standards.

Job description:

Style is abundant in our over 1,000 TJ Maxx stores, each offering a unique array of products while sharing an unwavering commitment to the excitement of discovering great finds. From runway fashion to distinctive jewelry, we provide an array of delightful surprises that enhance the everyday experience. Working with us mirrors this excitement; our dynamic environment fosters encouragement and growth, ensuring that every shift presents a new opportunity to "Discover Different."

Opportunity: Elevate Your Career

As a key player in our store, you will be instrumental in delivering an exceptional customer experience. You will supervise a team of Associates at the front of the store, ensuring that customers receive prompt and courteous service while actively promoting our loyalty programs. Leading by example, you will engage with customers, maintain a clean and organized store, and exemplify outstanding customer service.

Key Responsibilities:

  • Foster a positive customer experience for both internal and external stakeholders.
  • Cultivate a culture of honesty and integrity while upholding confidentiality.
  • Play an active role in training and mentoring Associates on front-end principles.
  • Coach Associates on how to personalize customer interactions while promoting loyalty initiatives.
  • Allocate register assignments, manage point-of-sale coverage, and coordinate breaks for team members.
  • Address customer concerns and issues swiftly to ensure a positive experience.
  • Ensure that Associates execute tasks in alignment with the store plan, prioritizing as necessary.
  • Communicate effectively with management and Associates to set and address priorities; provide regular progress updates.
  • Offer and receive recognition and constructive feedback.
  • Collaborate with Management to assess and meet Associate training needs for increased effectiveness.
  • Ensure compliance with labor laws, policies, and procedures.
  • Advocate for credit and loyalty programs.
  • Support initiatives aimed at reducing store shrinkage.
  • Promote safety awareness and uphold a safe working environment.
  • Perform other duties as assigned.

Who We Are Looking For: You!

  • Flexibility to work evenings and weekends.
  • Strong understanding of merchandising techniques.
  • Ability to manage multiple tasks simultaneously.
  • Excellent communication and organizational skills with keen attention to detail.
  • Capacity to adapt to changes in direction or unexpected challenges.
  • A collaborative team player, effective in working with peers and supervisors.
  • Capability to train others.
  • Minimum of 1 year retail experience with at least 6 months in a leadership role.

Benefits Include:
Associate discounts; Employee Assistance Program (EAP); smoking cessation programs; bereavement leave; 401(k) with associate contributions; discounts on child care and cell phone plans; pet and legal insurance; credit union access; referral bonuses. Eligible associates may also receive additional benefits such as a 401(k) match, medical/dental/vision coverage, Health Savings Account (HSA), flexible spending accounts, life insurance, short and long-term disability, paid parental leave, paid holidays/vacation/sick leave, auto/home insurance discounts, a scholarship program, and adoption assistance. All benefits are subject to the terms of applicable plans and may change periodically. For detailed information, please contact your TJX representative.

This position offers a starting pay range of $13.00 to $13.50 per hour. Actual compensation will be based on key factors such as relevant skills, qualifications, and experience.

We welcome applicants with arrest or conviction records, embracing the potential for new beginnings. At TJ Maxx, the possibilities for discovery are endless. Each new day brings fresh merchandise and an opportunity to redefine retail. "Discover Different" reflects our commitment to allowing individuals to bring their authentic selves and unique styles to work, just as Associates do across the TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

We celebrate diversity and inclusion, considering all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are available for qualified individuals with disabilities, in compliance with the Americans with Disabilities Act and applicable state and local laws.

Job Posting Date: Tue, 19 Nov 2024 08:25:03 GMT

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